Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents. Join us to see how the Teamwork Graph and Rovo eliminate the high costs and complexity of traditional providers, enabling organizations to deliver proactive, resilient service at enterprise scale.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support: When an employee engages, the first layer of response is an AI teammate that already knows who they are, what they use, and what’s most likely wrong.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

발표자

Ken Connally

Head of Technical Product Marketing, Atlassian

IT 솔루션 기술 제품 마케팅 책임자인 Ken Connally는 Atlassian의 IT 제품 마케팅 팀에서 ITSM에 관한 모든 것을 담당하는 상주 전문가입니다. 베이 에어리어 출신인 Ken은 음식, 와인, 디스크 골프를 좋아하고 전 세계의 새로운 곳을 방문할 기회를 놓치지 않습니다.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick serves as a Principal Technical Product Marketer for Service Management solutions at Atlassian, bringing over 20 years of experience in enterprise software and technical product marketing across various ITSM/ESM and ITOM solutions. Outside of work, Rick enjoys spending time with family and friends, as well as engaging in sports-related activities such as exercise, skiing, hiking, and golf.