Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

발표자

Ken Connally

Head of Technical Product Marketing, Atlassian

IT 솔루션 기술 제품 마케팅 책임자인 Ken Connally는 Atlassian의 IT 제품 마케팅 팀에서 ITSM에 관한 모든 것을 담당하는 상주 전문가입니다. 베이 에어리어 출신인 Ken은 음식, 와인, 디스크 골프를 좋아하고 전 세계의 새로운 곳을 방문할 기회를 놓치지 않습니다.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick은 Atlassian의 서비스 관리 솔루션 부문 수석 기술 제품 마케터로 근무하며, 다양한 ITSM/ESM 및 ITOM 솔루션 전반에 걸친 엔터프라이즈 소프트웨어 및 기술 제품 마케팅 분야에서 20년 이상의 경험을 보유하고 있습니다. 여가 시간에는 가족 및 친구들과 시간을 보내고 운동, 스키, 하이킹 및 골프와 같은 스포츠 관련 활동을 즐깁니다.