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Jira Service Management Data Center helps enterprise teams deliver exceptional service
Learn about new advancements in Jira Service Management to meet your most critical needs.
Executive summary
To eliminate obstacles and unlock the potential of every team, we are growing Jira Service Management to include new features to improve the agent experience, secure sensitive data, and scale with your evolving needs. We are continuing to build a future vision of Jira Service Management to meet your most critical needs per your feedback and insight.
Key takeaways
Scale with confidence
Secure your sensitive data
Improve the agent experience
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Secure, but practical
Data Center helps enterprise teams deliver exceptional service
What is Jira Service Management Data Center?
Jira Service Management Data Center offers highly-regulated teams the control, versatility, and stability required to maintain high-performing software at scale, from the safety
of your own self-managed environment. Unite IT, development, and business teams to accelerate the flow and visibility of work.
Improve the agent experience
Agents play a crucial role in ensuring the success of an ITSM solution. In many traditional service desk processes, agents often express frustration due to the amount of manual work and tedious tasks involved. With Jira Service Management, your agents can deliver better, faster service without the frustrations of siloed and painstaking manual work. We’ve developed features that significantly improve the agent experience, enabling them to work more efficiently and effectively. Take a look at some of our recently released and upcoming features built to empower agents to do their best work:
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Starred Queues: Agents can now star queues, increasing the visibility of queues that matter to them. (coming soon)
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Queue inline editing: Enable agents to quickly and easily update commonly used fields from the queue view. (coming soon)
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