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The Total Economic Impact of Jira Service Management Cloud
Atlassian Jira Service Management Cloud improves service management efficiency, quality, and cost
Executive summary
When considering a migration to Jira Service Management Cloud, key decision factors often include cost, operational efficiency, and the value realized over time. This study reveals how organizations benefit from adopting Jira Service Management Cloud by improving service quality, reducing costs, and enhancing productivity.
In this spotlight, commissioned by Atlassian, Forrester Consulting shares insights from interviews with decision-makers at organizations that transitioned to Jira Service Management Cloud. The spotlight outlines their key challenges, investment drivers, and the measurable value gained post-migration.
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IN THIS STUDY, YOU'LL DISCOVER:
How automation and cloud-exclusive features reduced service request resolution times and improved IT and business team productivity.
What cost savings organizations achieved, such as reduced infrastructure and licensing costs, after migrating to the cloud.
How cloud-enabled capabilities like AI-powered service agents and centralized workflows enhanced user experiences across IT and business teams.
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Understand how Atlassian Jira Service Management Cloud improves service management efficiency, quality, and cost