Atlassian named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
From personalized employee support to proactive enterprise operations, Atlassian's AI-native ITSM platform helps every team deliver exceptional service experiences.
Atlassian was recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms. We believe this recognition is testament to how we empower customers to deliver and scale AI service management across the enterprise:
- Proactive support: Tap into the power of Rovo and the Teamwork Graph to deliver contextual, helpful support to employees and customers - every single time.
- Collaborative operations: Connect Development and IT Ops to detect, resolve, and ultimately prevent disruptions to service.
- Real value: Cut the cost and complexity of other platforms with an agile, right-sized solution that scales with your business.
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Jira Service Management
Collaborate at high-velocity, respond to business changes and deliver great customer and employee service experiences fast.
Rovo
Harness the power of AI to transform company-wide data into actionable insights, empowering teams to achieve more.
Confluence
Create, organize, and share work with AI by your side. Turn scattered information into a single source of truth.
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Gartner, Magic Quadrant for IT Service Management Platforms, By Rich Doheny, Jen Lichucki, 27 July 2026
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Atlassian.