The AI Maturity Curve for Knowledge Management

For many organizations, knowledge management drains resources instead of enabling great work. In this webinar, Atlassian experts unveil Atlassian’s AI Maturity Curve for Knowledge Management — a practical framework for evolving knowledge management from manual, ad‑hoc knowledge practices to an AI‑driven system that delivers accurate, contextual answers when teams need them most.

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For many organizations, knowledge management drains time and energy instead of enabling great work. One of the most common questions knowledge management leaders ask is: “What are best practices and how do we actually put them into play?”

This session introduces Atlassian’s AI Maturity Curve for Knowledge Management, a practical framework for evolving from manual, fragmented content to an AI‑driven engine that powers every interaction across IT, HR, and service teams.

You’ll hear from Atlassian research experts as they unpack:

  • Why knowledge management often breaks down as organizations scale
  • How AI can address poor adoption, outdated content, and duplicated work
  • What each stage of the knowledge management maturity curve looks like in practice
  • How to think about the shift from manual, to AI‑curated, to AI‑native knowledge management

The framework will be paired with short, focused demos so you can see what AI‑first knowledge management looks like in real tools and real workflows — and leave with clear next steps to advance your own knowledge management maturity, no matter where you are today.

 

Mówcy

Ben Ostrowski

Lead Behavioral Scientist, Teamwork Lab, Atlassian

Ben Ostrowski is Lead Behavioral Scientist of Atlassian’s Teamwork Lab. He holds a PhD in Organizational Behavior and has been studying teamwork in organizations for nearly a decade.

Dustin Smith

Principal Product Marketing Manager, Confluence, Atlassian

Dustin jest głównym menedżerem ds. marketingu produktu w Atlassian w zespole Confluence z siedzibą w Seattle w stanie Waszyngton. Kiedy akurat nie pochłania morza kawy, uwielbia rozmawiać o dzieleniu się wiedzą w oparciu o współpracę i o dopinaniu zadań. Od baz danych przez tablice po integracje Loom — Dustin spędza dni na rozmyślaniu o nowych sposobach pokazania niesamowitych możliwości Confluence i tego, jak zmieniają one krajobraz nowoczesnej pracy. Zanim Dustin trafił do Atlassian, delektował się kawą w biurach Tableau, Google i Airtable.