Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Авторы

Ken Connally

Head of Technical Product Marketing, Atlassian

Кен Коннали — руководитель отдела технического маркетинга ИТ-решений и штатный эксперт по всем вопросам, связанным с ITSM, в команде маркетинга ИТ-продуктов Atlassian. Он родился в Заливе Сан-Франциско, любит еду, вино, диск-гольф и не упускает случая побывать в новых местах по всему миру.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Рик — главный технический специалист по маркетингу продуктов, отвечающий за решения Atlassian для управления услугами. За плечами у Рика более 20 лет работы в сфере создания программного обеспечения для предприятий и технического маркетинга продуктов в различных решениях ITSM/ESM и ITOM. Вне работы Рик любит проводить время с семьей и друзьями, а также заниматься спортом, кататься на лыжах, ходить в походы и играть в гольф.