Auto-assign issues in Jira

Step 1: Choose your trigger

The trigger kicks off your automation rule. In this case, the trigger is when: ‘Issue Created’. This means that whenever an issue is created in Jira, automation will start listening.

Step 2: Add your condition

A condition refines the rule so it won’t act too broadly. For this rule, we are going to use the ‘User condition'.

In the dropdown box under ‘field’ choose ‘assignee’. In the dropdown box under condition, choose ‘is empty’. If you ever get confused, just say it aloud. “If the assignee is empty.” You can get much more granular with your conditions but we will keep it simple for this example.

Step 3: Add an action

Every rule finishes with an action. This is what actually executes the rule and does something in Jira (or externally).

In this case, choose the ‘Assign issue’ action. The default setting for this action is to assign to whoever triggered the event so we leave it as is. However, you could specify a person, group, field or more.

Step 4: Test it!

Now you can simply go into a sample project, create a new issue and automation will assign it to you. Many people have personal Jira instances or projects to test their rules first. You can follow everything that happens in the audit log. Give it a go now!