Beyond Jira: Scaling IT impact across the enterprise

Service management isn’t just for IT. Learn why empowering all teams to deliver excellent service is essential for enterprise growth.

In today’s increasingly remote and digital world, it’s a growing, but less common, phenomenon for non-IT teams in the business to have their own service culture. Many teams provide a service - from HR, to marketing, facilities, or legal - but they don’t have service management practices in place.

Imagine onboarding to a new company that doesn’t have an IT service desk. How do you get your laptop? Where do you ask questions? The lack of a streamlined process creates a confusing experience for teams working with HR, marketing, and other teams in the business, especially large enterprises. It’s unclear where to submit a request when you need something and even harder to get help.

IT has the power to amplify and scale innovation across an organization by empowering other teams to use the principles of ITSM. Join the webinar to learn how all teams can take advantage of the benefits of a service culture and:

  • Get started quickly and accelerate the pace of innovation with automation, templates, and AI
  • Reduce reliance on IT for support configuring service desks and setting up services
  • Create a standard for service across an enterprise, where employees can rely on a common method for asking questions and requesting help

Speakers

Jehan Gonsalkorale

Senior Product Manager, Jira Service Management

Jehan is a senior product manager at Atlassian who works on Jira Service Management. He has a background in analytics and data science and is passionate about making Jira a tool that anyone can set up and run with. Jehan has a Master's of Business Analytics (Deakin University), graduate and post-graduate diplomas in psychology (University of Melbourne) and a bachelor of Arts (University of Sydney).

Aradhana Arora

Principal Partner Solutions Strategist, ITSM

Aradhana Arora, based in Melbourne, Australia, is a Principal Solutions Strategist on Atlassian's Solutions Acceleration team. She collaborates with global alliance partners and solution partners in the APAC region to establish and enhance their Jira Service Management (JSM) practice and capabilities. Her role involves accelerating Channel sales and solution strategy by empowering partners to co-sell and co-deliver Atlassian's Enterprise Service Management (ESM) solution through JSM.