State of AI in Service Management Report 2025
Unleash the Power of AI for Exceptional Service
The world of service management is evolving rapidly, and AI is at the forefront of this transformation. The State of AI in Service Management Report 2025 reveals how organizations are harnessing AI's potential to elevate their service operations, boost efficiency, and delight customers.
Summary
A remarkable 98% of organizations are already leveraging AI in some capacity, recognizing its value across diverse industries and departments. The data suggests that while teams are still worried about security and struggling to measure ROI— respondents are motivated to embrace AI with the hope of gaining a competitive edge.
The State of AI in Service Management Report 2025 serves as a compass for organizations navigating the exciting and rapidly evolving world of AI. Whether you're at the beginning of your AI journey or looking to optimize existing implementations, this report offers valuable insights to guide your strategy and unlock the full potential of AI in service management.
Download the full report today and discover how AI can transform your service operations!
In this report, you'll learn:
AI is a Customer Satisfaction Champion: Enhancing customer experience is the top motivator for AI adoption, with 91% of organizations prioritizing this goal. AI-powered virtual agents and self-service solutions help businesses deliver faster, customized support.
AI Boosts Workforce Efficiency: The impact of AI on employee productivity is impressive, with 93% of respondents reporting increased efficiency. Teams are able to automate routine tasks, which frees up employees time for more strategic work.
AI Saves Teams Money: A significant 91% of respondents report that AI is saving their organizations money. This is a 16% increase in respondents who feel this way since 2024.