Shatter the service quo: Reimagining service for the AI era
The old service management playbook – log it, route it, wait, report on it – is dead. In this webinar, we share Atlassian’s vision for AI-native service management – and why the combination of Service Collection, Teamwork Graph, and Rovo give Atlassian customers an unfair advantage in this new paradigm.
Service teams are racing to adopt AI, but too many are still stuck using legacy playbooks and bolted-on solutions. That’s why we’re reimagining service management from the ground up and shattering the service quo. In this new era of AI-native service, support and operations are no longer departments or static processes, but part of a living system of work that understands every team, every tool, every workflow.
Join us to learn:
- Why old service management playbooks are failing in the AI era and forcing us to reimagine experiences from the ground up.
- How Rovo and Teamwork Graph unlock smarter, context-aware AI and better, more proactive service experiences.
- How Service Collection can free your team from the relics of legacy service desks and help you shatter the service quo.
Register now to join us live or to get an email as soon as the on-demand recording is available!
发言人
Nicole Pitaro
Senior Product Marketing Manager, Atlassian
Nicole Pitaro 是 Atlassian 高级产品营销经理，负责 Service Collection 中人工智能与 Rovo 产品的上市推广工作。她日常深耕智能体人工智能、现代化服务管理与团队落地新技术的现实痛点三大领域，将所有这些转化为清晰价值，助力客户完成服务管理向原生人工智能架构的转型。
Tulasi Menon
Senior Principal Product Manager, Atlassian
Tulasi Menon 是 Atlassian 的高级首席产品经理，主管 Service Collection 的人工智能产品战略。Tulasi 兼任产品与团队负责人，扎实精通机器学习，拥有逾 12 年人工智能产品研发经验。在入职 Atlassian 之前，她在 Microsoft 供职近 13 年，期间她参与了Bing、Copilot 等 Microsoft 多项重大人工智能项目。
Tulasi 此前曾任 Microsoft 人工智能部门负责任人工智能与智能推荐产品负责人，协助制定以安全和可信为核心的人工智能规模化研发与部署方案。更早之前，她主管印度区 Azure 人工智能服务产品，业务覆盖 OpenAI、语音及翻译，为该地区开发者与企业带来前沿人工智能功能。
Tulasi 致力于普及人工智能、推行负责任人工智能实践，并大规模将人工智能融入消费类产品。她积极倡导人工智能创新，倾力指导与培养新一代产品与人工智能领域管理者。她常驻印度特伦甘纳邦，在 Atlassian 任职期间以全球化视野与产品搭建思维开展工作。
