Supercharge Your Service Management with Rovo
Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.
This workshop will:
- Answer the question, “Where should I start?” when thinking about using AI in your service workflows.
- Give you hands-on experience with three out-of-the-box agents specifically for service management.
- Inspire you to explore how AI can improve your team’s work beyond the workshop.
Out-of-the-box agents covered will be:
- Service Request Helper – similar ticket suggestions, assignee guidance, and response generation.
- Ops Guide – incident impact mitigation, automation nudges, and post-incident reviews.
- Service Triage – automatic case summaries, urgency/priority, and request type recommendations.
发言人
Palak Setia
Senior Solutions Engineer, Jira Service Management, Atlassian
Palak 是一名 Solution Engineer，目前在 Atlassian 负责服务管理领域，在该行业拥有十年经验。在职业生涯中，他深耕变更管理实施、业务成果交付领域，积累了深厚专业技能，持有 ITIL 认证。他对 Atlassian 的愿景、人工智能以及可扩展服务管理框架的设计抱有坚定信心。
Chris Fok
Senior Solutions Engineer, ITSM, Atlassian
Chris 是一位资深服务管理专家，在 IT 架构设计与亚太及欧洲地区客户与行业咨询领域拥有丰富经验。作为解决方案专家，他致力于协助各类组织提升运营效率并改善客户体验。
Joey Domhof
Joey Domhof is a Senior Solutions Engineer at Atlassian. With a background in service delivery, solution design, and driving adoption initiatives, he has spent the last 13 years of his career helping organisations modernise how they deliver services and support their customers and employees. At Atlassian, Joey works with customers to design and implement scalable service management solutions, with a current focus on Rovo and the Atlassian Service Collection to drive smarter, AI-powered ways of working across IT and business teams.
