The art of the switch: How to change service platforms

Is your legacy ITSM solution the best partner for your future? Join featured expert guest, Forrester Principal Analyst Julie Mohr, for a conversation around key planning, preparation, and migration steps to consider when making the switch to a new service platform.

The laundry list of pain points for legacy ITSM platforms is long: from high cost, complexity, and maintenance demands to low utilization and ROI, it’s no wonder enterprises are evaluating their options.

Join us for a conversation with Julie Mohr, Principal Analyst at Forrester, around key considerations and planning to ensure a smooth transition to a new platform. We’ll cover topics including:

  • Signs and symptoms that it’s time to explore options
  • How to select a solution that fits your enterprise’s needs
  • Migration pitfalls and priorities as your organization makes the transition to a new platform.
  • Managing interoperability and/or coexistence of multiple tools
  • How to leverage internal, vendor, and partner resources effectively.

Register now to join live or receive the on-demand recording link!

发言人

Julie Mohr

Guest Speaker, Principal Analyst, Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals, supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations. Her research includes platform teams, knowledge management and generative AI, service portfolio/catalog management, incident/problem management and the service desk, automation and self-service, change management, measurement and OKRs, and industry frameworks. Julie’s research also integrates the intangibles to infrastructure and operations (I&O) success, including capacity building, organizational change, culture, experience, and collaboration.

Masonya Scott

Service Management Evangelist, Atlassian

MaSonya Scott 是服务管理领域富有远见的领导者，以在全球《财富》百强企业及公共部门实体推动技术与卓越运营而闻名。她拥有超过 27 年的从业经验，目前正在 Atlassian 引领新一轮服务管理创新。MaSonya 此前曾在 AWS 和 Accenture 担任关键职务，带领高影响力团队，为复杂组织提供创新解决方案。她乐于协助组织制定解决方案，在平衡创新速度的同时，使其符合治理与合规要求。她因赋能团队、倡导变革，并在零售、制药、金融、政府及科技等行业树立全新标准而广受赞誉。MaSonya 拥有迪堡大学数学学士学位以及印第安纳大学凯莱商学院工商管理硕士学位。闲暇之余，MaSonya 喜欢写日记、冥想、看电影，以及与丈夫和两个孩子环游世界。

Grady Gausman

Senior Product Marketing Manager, Jira Service Management, Atlassian

Grady 是 Jira Service Management 的产品营销人员。在这个职位上，他与许多分析师和客户展开合作，明白当今 IT 专业人员所面临的挑战，也了解 Atlassian 将如何支持各种团队进行服务管理实践。他是一名狂热的户外运动爱好者，喜欢在太平洋西北地区滑雪、背包旅行和攀岩。