Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support with Rovo Service: Lean on Rovo Service, an AI teammate that pulls employee context, trusted knowledge, past requests, and company policies together, to resolve requests faster.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

发言人

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally 担任 IT 解决方案技术产品营销负责人，是 Atlassian 公司 IT 产品营销团队中 ITSM 领域的常驻专家。作为湾区本地人，他热爱美食佳酿、飞盘高尔夫，更不会错过任何探索世界新角落的机会。

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick 担任 Atlassian 服务管理解决方案首席技术产品营销专员，拥有二十余年企业级软件与技术产品营销从业经验，深耕各类 ITSM/ESM 及 ITOM 解决方案领域。工作之余，Rick 喜爱陪伴家人与朋友，同时坚持各类运动休闲活动，包括健身、滑雪、徒步与高尔夫。