Overview of the Accessibility Program
We are just beginning our journey to make Atlassian’s products accessible. Our journey will pass through several phases. We are currently working to address any critical issues that block key user journeys. We will then focus on achieving conformance with WCAG 2.2 AA across each product, and that work will blend into the work to deliver highly usable experiences for people living with disability. In parallel, we will be changing the way we work so each team considers accessibility as a natural part of our design and engineering lifecycle.
The following video provides an overview of how we are changing our philosophy, our approach, and the way we invest.
Recommended Technology
We test our software using a variety of screen readers and browsers. We've found the following combinations provide the most accessible experience when using our products:
Reporting Accessibility Issues
If you require accessibility support or have encountered a problem with one of our products, please use the Accessibility Support Portal.
Accessibility Support Portal
The Accessibility Support Portal is the easiest way to:
- Get Product Accessibility Support
- Report Accessibility Bugs
- Suggest Accessibility Improvements
- Communicate your accessibility needs
If you are unable to access or use the Accessibility Support Portal please contact us via the following email address a11y@atlassian.com
Once your submission has been received it will be reviewed and appropriate actions taken.
Public Accessibility Backlogs
View our public dashboard of critical accessibility issues and their statuses.
For our backlog of known accessibility issues being tracked for remediation please visit https://jira.atlassian.com/issues/.
Product VPAT documents
The following Voluntary Product Accessibility Template (VPAT) documents describe the level of support each product offers for specific WCAG 2.1 AA criteria. These VPATs are required by Section 508 of the U.S. Rehabilitation Act to provide procurement officers with data to compare the level of relative accessibility between competing solutions.
Cloud products
- Admin Hub VPAT (DOCX) [Updated April 2024]
- Atlassian Editor - Cloud Products VPAT (DOCX)
- Atlassian Guard VPAT (DOCX)
- Bitbucket Cloud VPAT (DOCX)
- Confluence Cloud VPAT (DOCX) [Updated October 2024]
- Confluence Cloud Mobile VPAT (PDF)
- Compass VPAT (DOCX)
- Identity Platform VPAT (DOCX)
- Jira Align Cloud VPAT (DOCX) [Updated October 2024]
- Jira Work Management (DOCX)
- Jira Product Discovery VPAT (DOCX)
- Jira Service Management Cloud VPAT (DOCX) [Updated October 2024]
- Jira Software Cloud VPAT (DOCX) [Updated February 2024]
- Jira Cloud Mobile VPAT (PDF)
- Loom VPAT (DOCX) [Updated July 2024]
- Statuspage VPAT (DOCX) [Updated December 2022]
- Trello VPAT (DOCX) [Updated July 2022]
Data Center products
- Bamboo Data Center VPAT WCAG 2.1 (DOCX) [Updated November 2023]
- Bitbucket Data Center VPAT WCAG 2.1 (DOCX) [Updated April 2024]
- Confluence Data Center VPAT WCAG 2.1 (DOCX) [Updated August 2023]
- Confluence Data Center - Team Calendars for Confluence, Questions for Confluence and Analytics for Confluence VPAT WCAG 2.1 (DOCX) | Section 508 (DOCX)
- Crowd Data Center VPAT WCAG 2.1 (DOCX) [Updated November 2023]
- Jira Data Center VPAT WCAG 2.1 (DOCX) [Updated April 2024]
- Jira Service Management Data Center VPAT WCAG 2.1 (DOCX) [Updated October 2023]
- Jira Align Data Center VPAT WCAG 2.1 (DOCX)