Who is the FDE program for?

The FDE program is for Atlassian customers looking to move AI from pilots into production. It’s best suited for enterprise organizations with high-friction workflows across software delivery, service management, or other critical work that they want to improve with AI.

How is an FDE engagement different from consulting?

Atlassian FDEs are software and applied AI engineers who embed with your teams to build production solutions, not just recommend them. Build on your platform: Solutions use Rovo, Teamwork Graph, and your existing Atlassian environment. Fix blockers at the source: FDEs can directly address platform gaps. Leave you ready to keep building: Your team gets working solutions and reusable patterns to carry forward.

How do FDEs work with our security and governance requirements?

Security and governance are built in from the start. FDEs work within your existing Atlassian permissions, access controls, and data policies, and design appropriate human oversight as agents move from reading information to taking action. Customer data is not used to train third-party foundation models. Solutions are built on Atlassian’s enterprise-grade cloud platform, with support for requirements including SOC 2 Type II, ISO 27001, FedRAMP Moderate, GDPR, and HIPAA.

What does my team need to provide?

FDE engagements are a co-engineering partnership. We typically ask for: A high-value workflow with a clear problem to solve, though we can help you identify this if you’re not sure where to get started. A dedicated partner who understands the workflow and can work with our FDEs. Access to the right systems and environments to build, test, and deploy the solution.

How do I get started?

Contact your Atlassian account team or reach out to fde-contact@atlassian.com . We’ll start with a discovery conversation to understand your workflows, technical readiness, and whether the FDE program is the right fit.

Atlassian Forward Deployed Engineering

You have AI. We help you put it to production.

Senior Atlassian engineers embedded with your teams to build, deploy, and scale AI to deliver business value.

Get in touch

80+: Production AI agents built and deployed
~12 wks: To measurable business value
100+: Enterprise customers

Alongside your teams, on your hardest problems

FDEs build production-ready AI with your teams, from your business outcome out.

Your problem first

Start with what’s costing you speed, quality, or scale. Then ship real AI: agents, agentic workflows, MCP integrations.

Your context

Built on Teamwork Graph, the map of people, work, and docs already linked across your stack and the systems that aren’t.

Production grade

No prototypes. Every agent ships with the permissions, guardrails, and audit trails your security team will ask for before you do.

Outcome, not output

We measure ourselves on what changed for your business, not what we built.

How an engagement works

Four phases. Twelve weeks. Built to repeat.

Discover

Work backwards from your most important problems.

Build

Production-grade agents engineered to fit your systems, data, and workflows.

Adopt

We turn a working solution into everyday practice, with the governance and playbooks to sustain it.

Value

Measurable impact on the metrics your business cares about – cost, speed, revenue or reach.

Results

Real shifts, real production value

See how enterprises moved from AI experiments to building use cases their teams actually use.

TECHNOLOGY COMPANY

$20M+ saved

Deployed AI that autonomously triages and resolves tier-1 and tier-2 issues end-to-end, cutting mean time to resolution from 18 days to 10 minutes.

semiconductor manufacturer

~50% less triage effort

Built a custom triage agent while navigating complex enterprise governance requirements, unblocking production AI rollout across 40,000 employees.

travel company

6,700+ hours saved annually

Co-built two production Rovo agents that archived ~600,000 pages and streamlined work-item triage across 20+ teams.

Go deeper: The Atlassian FDE Playbook

What we've learned from 100+ enterprise engagements, the four reasons AI stalls, and how FDEs turn promising AI into production workflows.

Read the playbook

Frequently asked questions

Who is the FDE program for?
How is an FDE engagement different from consulting?
Atlassian FDEs are software and applied AI engineers who embed with your teams to build production solutions, not just recommend them.
Build on your platform: Solutions use Rovo, Teamwork Graph, and your existing Atlassian environment.
Fix blockers at the source: FDEs can directly address platform gaps.
Leave you ready to keep building: Your team gets working solutions and reusable patterns to carry forward.
How do FDEs work with our security and governance requirements?
Security and governance are built in from the start. FDEs work within your existing Atlassian permissions, access controls, and data policies, and design appropriate human oversight as agents move from reading information to taking action.
Customer data is not used to train third-party foundation models. Solutions are built on Atlassian’s enterprise-grade cloud platform, with support for requirements including SOC 2 Type II, ISO 27001, FedRAMP Moderate, GDPR, and HIPAA.
What does my team need to provide?
FDE engagements are a co-engineering partnership. We typically ask for:
A high-value workflow with a clear problem to solve, though we can help you identify this if you’re not sure where to get started.
A dedicated partner who understands the workflow and can work with our FDEs.
Access to the right systems and environments to build, test, and deploy the solution.
How do I get started?

Ready to move AI from experiment to production?

An FDE will help you scope a first high-value use case or move a stalled pilot into production.