Future Cloud pricing

If you’re looking to lower your monthly bill, here are a few strategies to consider:

• Deactivate inactive users that aren’t using your cloud product(s) so they no longer count towards your monthly bill.
• Convert to an annual subscription that may offer a discount of up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill, here are a few strategies to consider:

• Deactivate inactive users that aren’t using your cloud product(s) to reduce your user count, and contact us when your renewal is due to downgrade to a lower tier.
• If you own multiple Cloud Standard or Premium subscriptions of the same product, you may be able to save money on your bill by consolidating those into one Cloud Enterprise subscription. The Cloud Enterprise plans offer unlimited instances and a centralized per-user licensing model.
• Consider an early renewal (see next FAQ for details).

Customers with an annual cloud subscription automatically receive a no-obligation quote to renew their subscription 90 days before it expires, unless they have an existing quote for another product on the same site. Customers need to be within 90 days of their renewal window to purchase a renewal (even if it’s purchasing an additional year for a 2-year contract).

Customers on monthly plans cannot renew early unless they move to an annual plan. To move to an annual plan, please refer to “How do I sign up for annual payments?” Monthly customers can request an annual quote any time before October 16, 2024 PT, to receive existing pricing. Payment must be received before that quote expires, and the quote cannot be extended beyond November 13, 2024 PT.

If you created or received a quote for an annual subscription before October 16, 2024 PT, we will honor that quote under the existing pricing until the quote validity date lapses. Quotes generated on or after October 16, 2024 PT, will be based on the new pricing.

To calculate your updated price, you have two options depending on your role.

If you are a billing and/or technical contact on a paid invoice, log into my.atlassian.com and follow these steps:

1. Click on Orders in the top navigation bar.
2. Select Invoices in the Order Center.
3. Locate the most recent paid Cloud invoice(s).
4. Download and open the PDF and look at the details page.
5. Compare your products' prices with the new Cloud pricing tables.

If you are a Site Administrator on a paid invoice, log into admin.atlassian.com and follow these steps:

1. Find the relevant cloud site, click on the ellipsis (…), and select View billing to see your Billing Overview
2. Click on Billing History to see your most recent invoices
3. Download the most recent bill
4. Open the PDF and look at the details page. You’ll see a breakdown of your subscriptions by product associated with your cloud site.
5. Compare your products' prices with the Cloud pricing tables.

A note on annual pricing:

Atlassian uses a fixed price tiered model for annual pricing. For example, Jira Standard with 450 users would be calculated at the 500 user tier for an annual cost of $35,000.

For additional clarity, consider the following scenario: If you add 75 users to your 450 users on Jira Standard, you would now have a total of 525 users on Jira Standard. This puts you in the 600 user tier at $41,000 annually - you would not pay for the 450 users and the 75 users separately in their respective tiers.

Please note that annual tiered pricing varies across Atlassian products and plans.

A note on monthly pricing:

Atlassian uses a progressive per-user pricing model for monthly pricing. Progressive pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Cloud Standard with 450 users would be calculated as:

$8.60/user for users 1-100

$7.30/user for users 101-250

$6.10/user for users 251-450

The total monthly price equates to $3,161.60/month, or an average of $7.03/user.

Please note that monthly per-user pricing varies across Atlassian products and plans.

We will honor all existing quotes generated before October 16, 2024 PT. If a quote is edited on or after October 16, 2024 PT, then any changes will reflect the new pricing.

Pricing for Marketplace Partner apps (or non-Atlassian third party apps) are not changing as a direct result of Atlassian's pricing updates.

However, Marketplace Partners can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Academic discount percentages will remain the same. Qualifying collegiate-level or higher academic institutions can still receive 50% off of list price for new purchases, upgrades, and renewals. Confluence Cloud licenses can receive 75% off list price for qualifying collegiate-level or higher academic institutions.

Community discount percentages will remain the same. You will still receive 75% off of cloud list price for new purchases, upgrades, and renewals.

Customers with existing subscriptions will pay the new subscription list price for renewals that occur on or after October 16, 2024 PT.

Yes, if you upgrade your user tier on or after October 16, 2024 PT, your cost will be calculated using the new list pricing in effect at that time. 

If you upgrade your user tier before October 16, 2024 PT, you will remain on your existing subscription pricing.

Yes, if you upgrade your plan on or after October 16, 2024 PT, your cost will be calculated using the new list price in effect at that time for the new plan.

If you upgrade your plan before October 16, 2024 PT, you will remain on your existing subscription pricing.

If you add a new product to your existing cloud site on or after October 16, 2024 PT, you will pay the new subscription pricing for that product.

We are updating the way we charge for Assets and Virtual Service Agent on Jira Service Management Premium and Enterprise plans. You will now be charged for stored objects and assisted conversations based on new usage limits.

Included in Jira Service Management Premium and Enterprise plans, customers will be allowed to:

• Store 50,000 Assets objects for free. Above this limit, objects will start at $.05(USD)/object/month with volume discounts applied.*
• Execute 1,000 Virtual Service Agent monthly assisted conversations for free. Above this limit, assisted conversations will start at $.30(USD)/assisted conversation/month with volume discounts applied.*

*See more information here.

These changes align with the value these capabilities have already brought to customers and will allow us to invest more resources into innovation and scale.

If you are currently storing more Assets objects or are executing more Virtual Service Agent assisted conversations than the new limits, or project your future usage will exceed the new limits, your bill may be impacted by this change.

You should have received an email notification on September 17, 2024 PT.

You can also check your site usage for Assets objects and Virtual Service Agent assisted conversations by navigating to Settings > Products > Jira Service Management > Feature usage.

These new usage limits will be effective Oct 16, 2024.

You can check your site’s usage of Assets objects and Virtual Service Agent assisted conversations by navigating to Settings > Products > Jira Service Management > Feature usage.

Once the consumption-based pricing changes are in effect, we’ll notify you by email and in your Jira Service Management instance if you’re approaching the allowance limit. You can then add additional objects or assisted conversations to your site. From there, monthly subscribers can set a maximum usage limit and annual subscribers can pre-purchase a tier of usage.

To access extra usage, you’ll need to subscribe to an add-on, either:

• Extra objects - to access more Assets objects beyond the 50,000 objects included in your site’s plan
• Extra assisted conversations - to access more Virtual Service Agent assisted conversations beyond the 1,000 assisted conversations per month (monthly subscriptions), or 12,000 per year (annual subscriptions) included in your site’s plan

These add-ons will appear as separate line items to Jira Service Management in your bill.

Add-ons will be available to install on your site once consumption-based pricing becomes effective on October 16, 2024.

Visit this page to learn how to increase usage limits for Assets.

Visit this page to learn how to increase usage limits for Virtual Service Agent.

We conducted extensive research about the object usage requirements for customers across various use cases, and this has helped inform the allowance limit.

Assisted conversations include:

Matched conversations – any conversation that was matched to an intent, regardless of whether the Virtual Service Agent resolves the issue or escalates it to an agent for further support. Read more about how intent matching works.

AI resolved conversations – any conversation during which the Virtual Service Agent responds to the customer using Atlassian Intelligence answers, and the customer indicates that the response resolved their issue or abandons the conversation, resulting in the conversation being auto-closed.

Learn more: Feature usage and how it works | Jira Service Management Cloud | Atlassian Support

Consumption-based pricing only applies to Assets objects and Virtual Service Agent assisted conversations as part of our Premium and Enterprise editions. This new pricing model means that you’ll only pay for what you use beyond the in-plan allowance: 50,000 Assets objects and 1,000 Virtual Service Agent assisted conversations per month.

You’ll be billed for over-limit usage (set by your Jira Administrator) as part of your current Jira Service Management billing cycle, monthly or annually.

For monthly subscriptions, we will charge for the following month’s usage based on the exact number of Assets objects or Virtual Service Agent assisted conversations used.

For annual subscriptions, you’ll need to pre-purchase the tier of Assets objects or Virtual Service Agent assisted conversations that most closely matches your usage.

Please see pricing tables here.

We will email you when you’re approaching the new usage limit at thresholds of 80%, 90% and 100%.

For Assets, once the limit is reached, no more objects will be able to be imported or created. Customers will still be able to use Assets functionality (e.g. Assets schemas, custom field, automation etc).

For Virtual Service Agent, once the limit is reached, all conversations with a connected project will be escalated to an agent from that point onwards. Those that aren’t connected to a project (i.e. Help Center) will be redirected to normal search.