Cloud Pricing & Licensing

If you're a Site Administrator, follow the steps below.

To add a user:

1. Go to Settings > User Management. 

2. Click the Users tab invite your teammates. Please note that even if the invitee does not accept the invitation, they will become a billable user.

3. Enter your teammate's email address(es) and click Invite Team Members.

You can then select a user from the list at the bottom of the page to grant/revoke access to particular apps

Remove a user if you don't want them to appear on your site. Removing a user from one site doesn’t remove them from your organization or other sites you manage.

To remove a user:

1. From your site's Administration, select Users.

2. From the user you want to remove, select Show details from the Actions column.

3. You may need to click the dropdown to see this option.

4. On the user details screen, click Remove user.

Users will be counted toward billing once product access is granted. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing. Learn how to add or remove users.

You may also see users stemming from Marketplace Apps; however, these users are not counted toward your total user count or your bill.

Please note that with maximum quantity billing, users removed mid-cycle are not credited; the user count resets at the start of the next billing cycle.

If you're a Site Administrator, you can find the number of billable users for each cloud product by following the steps

1. From your cloud site, select Settings > Billing.

2. Click Manage Subscriptions.

3. Each cloud product will display the number of billable users

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have, please refer to recent Invoices, located within my.atlassian.com, under the Orders tab.

The Trusted user role grants access to Product Admin features, but not Site Admin features. Trusted users have the ability to invite new users and begin new product trials. Adding a Trusted user will not add them to any user groups with global permissions, however, they will be counted as a billable user for each parent product within the cloud site.

For example, a Trusted user on a cloud site with Jira, Confluence, and Jira Service Management will be considered a billable user for each product.

As a Site Administrator, you can access your users' last activity by:

1. From your cloud site, select Settings > User Management

2. Click Users in the sidebar. Each users' last activity will be noted in the Last Seen On Site column.

Activity is captured when a logged-in user interacts with your cloud site. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity across Jira and Jira Service Management.

As a Site Administrator, you can add or remove apps by:

1. From your cloud site, select Settings > Billing

2. Select Manage Subscriptions.

3. To add additional apps, select Add More Atlassian Products. To remove an existing product, select the three dots next to Manage Users, followed by Delete. You'll be prompted to confirm the deletion of the product and its data.

Please note: Removing products or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early.

A Site Administrator is a user in the site-admins group who has access to the user management and billing sections of your cloud site. Users in this group will have complete administrator access to all applications on your site and have application access to all available applications.

You can learn more about the new Site Administrators permission in Default Groups and Permissions in Cloud.

• Site Administrators have the highest administration privileges on your cloud site. They can be considered as the owners of your Atlassian Cloud service.

• Administrators have administration access only to the applications of your cloud site. These are the day-to-day administrators of your cloud service.

• Billing contacts will be notified of changes to the bill and have access to manage your subscription through my atlassian.com. These are the people who are interested in the ongoing billing of your cloud service.

Your Site Administrators and Administrators are managed through your cloud site and your billing contacts are managed on my.atlassian.com. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the 'Unable to access your account?' link from your cloud site.

Your Site Administrators and Administrators are managed through your cloud site.

Only Site Administrators can update who has the 'site-admin' permission. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the Unable to access your account? link from your cloud site to reset the password and change the Site Administrator.

To add a billing or technical contact, any existing billing or technical contacts can log into my.atlassian.com, select the product or subscription in question, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few details.

To establish a new primary billing or technical contact, the new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.

Within cloud, any Site Admin will be able to make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.

If you have any questions about the contacts on file for your license or subscription, please contact our Customer Advocate Team.

An email will be sent to all billing and technical contacts 3 days prior to the billing date. You can manage your technical and billing contacts through my.atlassian.com.

We are working to expand this notification to all site administrators of your cloud site in the future.

Monthly subscriptions: Credit card or PayPal only. ACH is not available for monthly plans.

Please note: Discover cards are not accepted for monthly renewals. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal from the Billing Details section of your cloud subscription.

Annual subscriptions: Credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000).

Annual cloud sites can be set up for automatic renewals via credit card or PayPal. Alternatively, Atlassian Support: Contact Us | Atlassian to generate a renewal quote for 12 or 24 months if you wish to pay via bank transfer, check, or ACH.

For complete payment details, see Atlassian payment methods and payment terms | Atlassian.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card* or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

Please note, if you've elected to purchase a monthly cloud subscription through a Solution Partner, they will need to be added as a licensed Site Admin in order to manage the monthly billing of the site.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals.

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

After you've created your cloud site, monthly payment details can be applied either from within the site itself by a Site Admin, or via the primary billing contact's my.atlassian.com account. Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

Via Cloud Site

Monthly payment details can be added from within the cloud site itself by a Site Admin. Once an Admin logs into the site, they'll navigate to Site Administration > Billing > Billing Details. Follow the on-screen instructions to add credit card details or link a PayPal account. 

Via my.atlassian.com

Alternatively, credit card details can be added via the primary billing contact's my.atlassian.com account by selecting the cloud site in question and clicking Provide Payment Details from the drop-down menu. Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

Yes, you can add seats to your cloud apps, including Confluence, Jira, Jira Service Management, and Marketplace apps, at any time.

For monthly subscriptions:
Any seats added mid-cycle are billed on a prorated basis for the remainder of the billing period, as part of Atlassian’s Maximum Quantity Billing (MQB) model. Your bill is based on the highest number of seats (“maximum quantity”) assigned to each product at any point during your billing cycle. Removing seats mid-cycle does not reduce your bill for that period; those seats become available for reassignment until the next billing cycle.

For annual subscriptions:
Adding seats requires a formal, prorated upgrade quote, as apps are sold in distinct user tiers. Please review the available annual user tiers and Contact Us for a formal upgrade quote.

Note:
For more details on how adding or removing seats impacts your bill under MQB, see the Maximum Quantity Billing FAQ.

Any Site Admin can update the credit card/Paypal account on file from within the cloud site itself. Once a Site Admin has logged into the site:

• Navigate to Site Administration > Billing > Billing Details

• Click the Pencil icon to edit the card details

Alternatively, the primary billing contact of a cloud subscription can update the credit card for the subscription via my.atlassian.com. To update the credit card on file:

• Log into my.atlassian.com

• Select the cloud site in question

• Click Edit Credit Card 

The new card will be charged on the next billing date.

Please note, PayPal accounts must be linked by a Site Admin from within the site itself. 

You can choose annual payment for your cloud site from your site’s Administration. You have the option to select a one-year or a two-year billing cycle for such payments.

To choose annual payments, follow the steps below:

1. Log into your cloud site and navigate to Administration > Manage subscriptions

2. Under Payment options, select Choose annual payment

3. Review your billing details. Here you can update your tiers and plans depending on your requirements.

After reviewing your billing details, you may either follow the next steps to complete your payment or save a price quote for later.

Your annual billing cycle will start from the last day of your current billing cycle and you’ll pay a prorated price for the rest of your billing period.

Note: Free plans are not part of an annual billing cycle and will be upgraded to the Standard plan.

Moving from an annual term back to a monthly term can be executed no more than 30 days from the annual term end date*. Monthly billing will then resume at the end of the annual term. 

To get started, please contact us with your cloud site URL. Before we can process the change, we'll need confirmation from a billing/technical contact on file. If possible, please have this individual contact us to expedite the process.

*If your annual term was purchased within the last 30 days, we would be happy to issue a full refund and move you to a monthly term immediately. 

Annual cloud sites can be set up for automatic renewals via credit card or PayPal. Alternatively, contact us to generate a renewal quote for 12 or 24 months, should you wish to pay via bank transfer, check, or ACH, or lock-in pricing for two years. 

If you've purchased an annual cloud site but have yet to claim your URL, follow the steps below:

• Log into the my.atlassian.com account of the billing or technical contact listed on the order.

• Find and select Atlassian Cloud from your Licenses tab, and select Claim Your Cloud Site.

• Follow the prompts to create your cloud URL. Select Claim Site.

URLs can also be claimed from the confirmation email once payment has been processed.

The user who claims the cloud site will become the Site Administrator. This can be changed from within the site once logged in.

Please note, product subscriptions begin when payment is processed, not from the time the URL is claimed. 

The primary billing and technical contacts listed on a quote or invoice can retrieve them from my.atlassian.com.

1. Log into my.atlassian.com and click the Orders tab. All quotes and invoices associated with your account are in this section.

2. In the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, update a PO number, or delete a quote entirely.

3. In the Orders tab, you can see an order's details and download a PDF of the paid invoice.

Please note: You can only access the orders where you are listed as the billing or technical contact.

In some cases, card issuers will place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on your card issuer's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your card issuer (Visa/American Express/MasterCard/etc) to see when the authorization hold will drop off.

If you're looking to lower your bill, consider the following strategies:

Switch to an annual subscription:
If you're currently paying monthly, converting to an annual subscription may offer a discount depending on the number of seats purchased. Use the cloud pricing calculator to compare your estimated monthly and annual costs.

Identify and deactivate inactive seats:
Review your user list to find users who aren't actively using your cloud apps (including Confluence, Jira, Jira Service Management, and Marketplace apps). Navigate to Site Administration > Users and check the Last Active date to identify seats that haven't used the product in a while. It's a good idea to check in with seats before deactivating them.

Tip: For monthly subscriptions, always deactivate any unused seats before adding new users. This helps you avoid increasing your maximum billed user quantity for the month and prevents unnecessary prorated charges. Under MQB, removing seats mid-cycle does not reduce your bill for that period, but it does free up seats for reassignment until the next billing cycle.

Important:
For monthly subscriptions, Atlassian uses Maximum Quantity Billing (MQB). Your bill is based on the highest number of seats (“maximum quantity”) assigned to each product at any point during your billing cycle. Removing seats mid-cycle does not reduce your bill for that period; those seats become available for reassignment until the next billing cycle. The reduced user count will be reflected in your next billing cycle.

For more details on how user management and billing work under MQB, see the Maximum Quantity Billing FAQ.

The management of user access and subscribed services is done by the Site Administrator(s); this is the best person to contact within your organization about changes made to your subscription.

If you do not know who your Site Administrator is, you can contact the technical contact listed on an invoice or contact us and we can help identify the Site Administrator.

If payment fails for your Atlassian product subscription, you will be unsubscribed from all apps 15 days after the payment due date, at which point users will no longer be able to access the product.

Data retention

After you have been unsubscribed, Atlassian retains your data for 15 days for trial sites or 60 days for paid subscription sites.

Your data will be deleted 15 days for trial sites or 60 days for paid subscription sites after you have been unsubscribed due to missed payment for an Atlassian product subscription.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your apps will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated apps for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your app's data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

With the launch of our Free plan, Atlassian no longer offers purchases of new Cloud Starter licenses as part of our Standard plan, effective September 21st, 2020. Purchases of licenses on a Standard plan, including the addition of new apps  to your site, are now on per-user pricing starting at one user. Please use our Cloud Pricing Calculator if you wish to calculate your new license price.

If you owned a Starter subscription prior to September 21st, 2020, your license will not be affected. Please note: If you choose to change your plan to Free or Premium, you will not be able to revert back to a Starter license after September 21st, 2020.

If you choose to move to an annual license via self-serve, you will no longer remain on a Cloud Starter pricing and will receive the new per-user-pricing for 1-10 users on our Standard plan.

If you wish to keep your Cloud Starter pricing, please contact our Customer Advocates who can manually quote an annual license for you.

If you’re currently on an annual license and wish to move to monthly, you will not be able to keep your Cloud Starter pricing, and will instead move to per-user-pricing on our Standard plan.

For small teams looking for affordable pricing plans, we recommend our Free cloud plans for Jira, Jira Service Management, and Confluence. Our Free plan is available for teams of up to 10 users and/or 3 agents with 2 GB of storage and Community Support.

Marketplace app vendors (formally known as Marketplace Partners) may offer promo codes from time to time for their cloud apps. Site Admins can redeem promo codes directly within their cloud site either via the Promotions section of the Apps dropdown menu or via the in-app Marketplace experience.

Please note applying promo codes to certain cloud purchases, like conversions from monthly to annual (and vice-versa) and direct-buy orders, will require assistance from Atlassian.

Atlassian offers Community cloud subscriptions at 75% off the list price to registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, and have no religious affiliation. Please note that Community cloud pricing includes Atlassian core apps, and third-party Marketplace apps. This offer does not include Bitbucket, Statuspage, Trello, Opsgenie, or Jira Align.

You can apply for a Cloud Community Subscription by completing our Community License Request Form.

Atlassian offers cloud subscriptions to qualifying academic institutions for 50% off list price. Qualifying academic institutions include:

• Educational institutions: Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.

• Collegiate-level or higher administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.

• Public libraries

• Collegiate-level or higher home-school programs

• Research institutes that are affiliated with an accredited university.

• Teaching hospitals that are affiliated with an accredited university.

• Training and teaching organizations that are accredited by a statutory government qualifications body.

If you're interested in and/or qualify for academic pricing, please contact us with proof of accreditation, and a member of our team will be in touch.

Please note that existing Academic Server license holders will be asked to reapply in order to verify their continued eligibility.

To meet your demand for better collaboration and increased insights, we’re including some of our most powerful apps to the Premium and Enterprise editions of Cloud.

Jira

• Plans

• ProForma (Premium/Enterprise)

• Analytics (Enterprise)

Jira Service Management Cloud

• Insight Asset Management (Premium/Enterprise)

• ProForma (Premium/Enterprise)

• Analytics (Enterprise)

Confluence Cloud

• Team Calendars (Premium/Enterprise)

For more information about upcoming changes to our Cloud apps, see the Cloud Roadmap.

Atlassian offers developers free access to Atlassian Cloud apps. Sign Up for a Cloud Developer Bundle for access to the standard editions of Jira, Jira Service Management, and Confluence -- which are free forever.

Free development sites are intended to be used for development and testing purposes only and have the usage limits noted below. Atlassian does not offer support for free development sites and reserves the right to delete such sites at any time without notice. Atlassian monitors the usage of such development sites and may cancel any site being used in an unauthorized or unintended manner.

Our Standard plan is available for Jira, Confluence, Jira Service Management, and Trello.

The plan offers more users, support, and storage than the Cloud Free plan, as well as features such as advanced permission management and data residency.

To learn more about how Cloud Standard differs from Premium and Enterprise plans, visit this page.

Atlassian uses a progressive per-user pricing model for monthly cloud subscriptions, including Confluence, Jira, Jira Service Management, and Marketplace apps. This means your monthly price is calculated using tier groups, each with a distinct per-user price.

For example, Jira Cloud Standard with 450 seats would be calculated as:

• $8.60/user for seats 1–100

• $7.30/user for seats 101–250

• $6.10/user for seats 251–450

The total monthly price equates to $3,175.00/month, or an average of $7.06/user.

Important:
Your monthly bill is determined by Maximum Quantity Billing (MQB); you are charged for the highest number of seats (“maximum quantity”) assigned to each app at any point during your billing cycle. Any seats added mid-cycle are billed on a prorated basis for the remainder of the month. Removing seats mid-cycle does not reduce your bill for that period; those seats become available for reassignment until the next billing cycle.

• Monthly per-user pricing varies across Atlassian apps.

• Use our interactive Cloud Pricing Calculator to determine your monthly price across all Atlassian apps and Marketplace apps.

• If you’re an existing server customer interested in migrating to cloud, try our personalized calculator for a side-by-side cost comparison.

For more details on how MQB works and how it impacts your bill, see the Maximum Quantity Billing FAQ.

Yes! If you're currently using Cloud Free and would like to try Cloud Standard before purchasing a subscription, you can enable a 14-day trial at any time. After the 14-day trial, you'll be billed for Cloud Standard unless canceled. 

If you're currently using Jira Standard, Jira Service Management Standard, or Confluence Standard, you can upgrade to the Premium plan at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade from Cloud Standard to Cloud Premium, you'll enter a free trial period. For monthly subscriptions, the trial period spans 30 days, plus the remainder of your next billing period. After the trial period, the Premium plan will appear on your monthly renewals unless downgraded back to Standard.

For annual subscriptions, you'll enter a 30-day trial period, during which a pro-rated quote will be sent for the remainder of the annual term, should you decide to move forward.

The storage limit for Jira Cloud, Jira Service Management Cloud, and Confluence Cloud is 250 GB on Standard. Premium and Enterprise plans for these apps have unlimited storage, regardless of your user tier.

If you have Confluence Cloud Standard in addition to Jira or Jira Service Management Cloud Standard, each product will have its own storage limit (note that all Jira have a combined storage limit).

Storage is primarily made up of:

• Jira and/or Jira Service Management attachments

• Confluence attachments

Cloud Premium is available for Jira, Confluence, Jira Service Management, and Trello to provide more robust functionality for customers than the Cloud Standard plan offers today.

Cloud Premium includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

To learn more about how Cloud Premium differs from Standard and Enterprise plans, visit this page.

If you wish to downgrade from Cloud Premium to Cloud Standard for either Jira, Jira Service Management, or Confluence, please visit the Manage Subscriptions page in your cloud site.

Cloud monthly

Yes! You'll enter a free trial period that spans 30 days, plus the remainder of your next billing period. After the trial period, Cloud Premium will appear on your monthly renewals unless downgraded back to Standard.

Cloud annual

Yes! You'll enter a 30-day trial period, during which a pro-rated quote will be sent for the remainder of the annual term, should you decide to move forward.

Please note that financially-backed SLAs won't be supported during the Cloud Premium trial period.

Your Marketplace apps won’t be affected by the Cloud Premium plan – all cloud apps will function the same on both Cloud Standard and Cloud Premium plans of our apps.

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a ticket with our Technical Support team.

For more information please visit our Cloud Premium SLA Terms and Conditions.

To learn more about what features set Cloud Premium apart from Cloud Standard at the product level, reference the links below:

• Jira Cloud Premium

• Jira Service Management Cloud Premium

• Confluence Cloud Premium

• Bitbucket Cloud Premium

If you have additional questions, please contact our Technical Support team.

Yes. Please see the Atlassian Customer Agreement which includes enhanced terms of Premium editions of Jira, Jira Service Management, and Confluence.

For more information about our financially-backed SLA for Cloud Premium, please visit the Atlassian Service Level Agreement page.

For enterprises with ever-growing collaboration, security, and governance needs, Atlassian’s Cloud Enterprise plan offers the most advanced capabilities for flagship apps – Jira, Confluence, Jira Service Management, and Trello in the cloud, enabling unmatched scale & performance (multiple instances up to 150, 99.95% SLA), centralized administration & governance (billing, release tracks), enterprise-grade security (data residency, SAML SSO), and ease of extensibility & support (Forge, dedicated support).

To learn more about how Jira Cloud Enterprise differs from Jira Cloud Standard and Jira Cloud Premium, see Explore Jira Cloud Plans. For Confluence, see Learn about Confluence Plans.

Cloud Enterprise is available for Jira, Jira Service Management, and Confluence. Refer to the product pages below for complete pricing details.

• Jira Cloud Enterprise Pricing

• Jira Service Management Cloud Enterprise Pricing

• Confluence Cloud Enterprise Pricing

Yes, an Atlassian Guard Standard subscription is included in Cloud Enterprise, at no extra cost.

Cloud Enterprise comes with the highest level of cloud support available across Jira, Confluence, and Jira Service Management from a dedicated team of Customer Success Managers. This is equivalent to Premier Support for self-managed licenses.

Key features include:

• 24/7 coverage

• 30-min response time for L1

• Dedicated Senior Support Team

• Phone Support

• Dev Escalation Priority

• Proactive Health Checks

• Up to 3 designated contacts

Yes. If you're moving from an existing Cloud Standard or Cloud Premium subscription to Cloud Enterprise, we will credit the value of the unused maintenance term toward the Cloud Enterprise purchase.

With release tracks, admins can batch cloud release updates and better control how and when changes roll out to their Atlassian production environment. Admins can choose between “continuous” and “bundled” updates, whereby the latter allows them to delay updates (up to 2 weeks in Premium) and gives admins the opportunity to review documentation for upcoming changes before they launch to better prepare their business. 

Sandboxes provide admins the means to preview, try out, test, and develop integrations in an isolated and safe cloud environment to verify compatibility and control the rollout of new features to their end-users. 

See Cloud Enterprise for complete details.

The Cloud Free plan is available for up to 10 users (Jira and Confluence) and 3 agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira and Confluence also have permission restrictions and will not include anonymous access in the Cloud Free plan.

Please note: We only offer Cloud Free apps as monthly subscriptions. To add a Cloud Free apps to an existing paid annual subscription, the subscription must be moved to monthly billing.

If you're currently on a Free plan, you can upgrade to Standard or Premium at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade, you'll enter a free trial period. Moving from Cloud Free to Cloud Standard will give you a 14-day trial period; Moving from Cloud Free to Cloud Premium will give you a 30-day trial period. After the trial period, the Cloud Standard or Cloud Premium plan will appear on your monthly renewal unless canceled. 

Please note: You will have to upgrade before you are able to change your subscription from monthly to annual.

Our Free plan allows us to cater to smaller teams who need a platform that will grow alongside them and offer a no-cost way to explore Atlassian’s suite of cloud apps. The Free plan is available for up to 10 users (Jira and Confluence) and three agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira and Confluence also have permission restrictions and will not include anonymous access in the Free plan.

The Standard plan offers full product functionality for teams up to 10,000 and includes 250 GB of storage, 9x5 Standard Support, audit logs, and more.

The Premium plan for Jira, Jira Service Management Cloud, and Confluence Cloud provide more robust functionality for customers than the Cloud Standard plan offers today. The Cloud Premium plan includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium support with 1 hour response times for critical issues.

Please note: Cloud Free apps are only available as monthly subscriptions. To add a Cloud Free app to an existing paid annual subscription, the subscription must be moved to monthly billing.

When upgrading to a paid plan, it may take up to 30 days for the daily Jira email limit to be lifted. If you're on a Standard, Premium or Enterprise plan trial, or have recently upgraded to a paid plan and need to increase your daily email limit, contact our support team.

Atlassian reserves the right to deactivate Free Cloud sites due to inactivity.

Activity encompasses actions such as opening a dashboard, viewing a work item or page, or accessing the admin settings. For instance, if you open a project board to review tasks, that qualifies as activity.

If you are a site admin, we will notify you via email if your site has been inactive and is at risk of deactivation. You will need to log in and perform an action to avoid deactivation.

If your site has been deactivated due to inactivity, contact us to request reactivation.

If your Cloud Free user-level exceeds the free limit (10 users for Jira and Confluence; 3 Agents in Jira Service Management), we will alert the billing and technical contacts on file via email notifying them that the account will be upgraded to Cloud Standard after 7 days unless the excess users are removed. 

After 7 days, the Cloud Free site will be upgraded to Cloud Standard if the user level remains the same. 

Yes! Atlassian provides several discounts and incentives for customers moving from Data Center to Cloud.

We highly recommend that, if you have an Account Executive, you engage directly with your them to discuss the best options to meet your needs.

For all customers:

• FY26 Cloud Enterprise Edition discount: Customers purchasing the Cloud Enterprise Edition by June 2027 may be eligible for a 10-20% discount for the first year of their cloud subscription. Contact sales for more information.

• Cloud migration trials: Explore Cloud features and test run your migration for an extended time. Unlike a 7-day Cloud trial, Cloud migration trials last the duration of your Data Center subscription.

• Step-up credits: To help eliminate double payment when migrating to Cloud, we are offering qualified customers a credit equal to the pro-rated value of unused Data Center maintenance contracts.

For larger customers:

• Dual licensing: We often see larger customers take longer to migrate, given the size and complexity of their Atlassian footprint. In order to give you adequate time to complete your migration and avoid double paying for your Cloud and Data Center subscription, we offer dual licensing.

For Academic, Community, and Open Source customers

• Cloud Academic and Community pricing: To support teams that are making a huge impact on their communities, we’re offering Academic and Community pricing in cloud.

• Free Open Source subscriptions: Teamwork is key to any Open Source initiative, which is why Atlassian’s cloud software is free for Open Source projects.

Yes, we provide free migration trials that match the length of your remaining self-managed maintenance (up to 12 months) to help you evaluate and migrate to Cloud over time—without disrupting your teams.

Cloud migration trials match your current server or Data Center user tier, and allow you to try both Standard and Premium Cloud plans for the length of your remaining self-managed billing cycle. Cloud migration trials are available for Jira, Confluence, and Jira Service Management.

To get started, claim your free trial here.

Yes, we provide free support from our dedicated migration specialists to ensure your move to the cloud is successful. To learn more about our migration support offerings, including weekend support, enterprise migration assistance, and when to consider using a Solution Partner, click here.

We are committed to partnering with you to meet your cloud requirements over the next three years. Visit our cloud roadmap which we will be adding to every quarter. Subscribe to be notified of new updates.

If you are waiting for a particular feature, please reach out to sales to let us know so we can discuss your needs and our roadmap.

The capabilities of Atlassian’s Cloud Platform are different than Data Center. Most of our current cloud customers have found they were able to significantly reduce complexity through native Cloud Platform functionality.

However, we know every team has different needs. Atlassian Cloud is highly customizable, with options to support both technical and non-technical team members in tailoring a best-fit solution.

Technical team members can build complex custom apps thanks to Atlassian’s hosted development platform, Forge. Forge makes it possible to build a fully-functional custom app or integration in just a few hours, with Atlassian-managed hosting, multiple development environments, and API authentication built-in.

Non-technical team members can also build custom AI agents, automation workflows and more with Atlassian’s low code/no code Studio app. The Studio app is designed to let tech-savvy business users discover, build, and manage custom solutions across Atlassian apps using low-code/no-code (LCNC) capabilities, such as automation, agents (virtual teammates), assets, and hubs. Studio is powered by AI and natural language, enabling users to rapidly create anything from simple automations to sophisticated, tailored apps for their teams and organizations.

Our investment in cloud has been accelerating over the past few years. In fact, Atlassian shipped more than 1,000 new features for cloud in 2024, at a rate of 8,000 deployments per month, vastly accelerating Atlassian’s delivery of innovation value for all customers.

Atlassian Cloud allows you to replace disconnected appswith a powerful AI-powered platform that aligns teams, and empowers them with the knowledge and technology they need to stay ahead of what’s next.

On cloud, you can align work to goals, plan and track work, unleash knowledge, and add AI team to the team to drive greater alignment, data utilization, and productivity. Consolidate teamwork and all data related to teamwork onto one intelligent platform that brings consistency and context to your whole teamwork experience.

In cloud, you can unlock entirely new use cases. You can:

• Replace meetings with Loom

• Collaborate visually with whiteboards

• Hand over tasks to AI agents with Rovo

• Drive greater alignment with platform apps like Goals, Teams, and Home

• Unify and intelligently connect data across all your apps, whether it’s your Atlassian, Marketplace, or other preferred apps in a single shared data model called the Teamwork Graph

And there’s lots more on the way. A major reason we’re sharpening our focus on cloud is to accelerate our innovation and provide you with a world-class cloud experience.

To get a bird’s eye view of what’s shipped most recently and what’s on the way, check out our latest founder keynote from Team 25 Anaheim.

Like on Data Center, Atlassian limits some components of automation in the cloud to ensure optimal performance. You can read details on automation limits in cloud here. 

We also limit the rate of REST API requests to ensure that services are reliable and responsive for you. You can learn more about rate limiting and prepare to ensure optimal performance for your customizations and integrations here.

For very large or complex use cases, we recommend working with our support and migration teams to assess your needs and plan for optimal performance in Cloud. Please reach out to Atlassian to discuss migration options.

In advance of migration, portfolio insights  can provide you with guidance to prepare your site for optimal cloud migration and performance.

During migration, we provide recommendations to help you clean up instances and optimize performance in the cloud.

To ensure your performance remains high as you scale after migrating to cloud, we place limits and guardrails on certain aspects of product usage for Jira Cloud. Admins can access a dashboard in the admin interface to see if their sites or projects are approaching limit or guardrail thresholds.

We highly recommend working with us on a Solution Design Engagement to ensure you are set up for optimal performance.

In addition to these limits and guardrails, customers on the Jira Cloud Enterprise or Premium plans can continue to optimize Jira Cloud performance using the Site Optimizer feature.

Site Optimizer provides administrators with a central hub to monitor, analyze, and optimize the health and performance of their Jira instances. Its main functions include:

• Visualizing instance data: Site Optimizer displays how different attributes (like custom fields, issues, and project role permissions) are being used, and compares them to recommended thresholds. This helps admins quickly identify areas that may impact performance.

• Bulk clean-up tools: Admins can see lists of attributes (e.g., custom fields, issues) with details on usage and recommendations for removal. They can archive or delete these attributes individually or in bulk, and restore them if needed.

• Performance insights: By highlighting data shapes and usage patterns that risk slowing down the instance, Site Optimizer enables proactive management to maintain optimal performance and productivity.

• Actionable guidance: The tool provides clear guidance and mitigation strategies, reducing the need for escalations to Atlassian Support and empowering admins to resolve performance issues themselves.

Currently, Site Optimizer is available for Jira Cloud Enterprise and Jira Premium and is accessed via the Jira system administration menu.

Limits, guardrails, and streamlining tools are key improvements built to empower admins to manage data growth, optimize site health, and maintain high performance as Jira scales.

If you have requirements beyond Atlassian’s current limits, please reach out to your Account Executive, or to Atlassian sales.

In Atlassian Cloud, you do not have direct access to the underlying database (RDBMS) as you do in Data Center apps. However, there are several alternatives available for reporting and data analysis, including native analytics:

• Atlassian Analytics (available for Jira Cloud Enterprise, JSM Cloud Enterprise, and Confluence Cloud Enterprise) provides advanced reporting and visualization capabilities. It allows you to create custom dashboards and reports using data from your Atlassian Cloud apps.

• Atlassian Data Lake: For eligible Cloud plans, Atlassian offers a Data Lake feature that aggregates data from multiple Atlassian apps and makes it available for analysis using tools like Atlassian Analytics or external BI tools.

• REST APIs: Atlassian Cloud apps (Jira, Confluence, etc.) provide robust REST APIs that allow you to extract data for reporting purposes. You can use these APIs to pull data into your own reporting tools or data warehouses.

• Data export: Jira and Confluence Cloud allow you to export certain data (e.g., issues, pages) in formats like CSV or JSON, which can then be imported into other reporting tools.

• Marketplace apps: If Atlassian’s robust native capabilities are not suitable for your specific needs, there are also several third-party apps available on the Atlassian Marketplace that offer enhanced reporting, data export, and analytics capabilities for Cloud apps. See reporting apps on the Atlassian Marketplace for details.

The migration process will look different for every customer so we highly recommend reaching out to your Account Executive or to Atlassian sales to start planning. Atlassian provices hands-on support, tooling, and guidance so you can tailor the process to suit your needs and goals.

Over the past few years we’ve helped organizations of all shapes and sizes move to cloud, and we’ve found that the following set of general steps works well to ensure a smooth migration:

1. Assess your requirements: Determine your migration timeline, Marketplace app and integration needs, steps to optimize scale and performance, identity, access, security and compliance requirements.

2. Build a plan: Determine your organizational goals and start mapping out the ideal cloud blueprint to achieve them.

3. Prepare for migration: Prep your team, environments, and data. Start setting up your organization with a cloud migration trial or cloud site.

4. Run tests: Test out your production migration using a sandbox in your cloud migration trial.

5. Run your migration: Migrate users and data from Data Center to your new cloud environment.

6. Launch cloud to your organization: Communicate to your stakeholders that the migration is done and your organization is officially on cloud!

We have resources and team members to help you every step of the way! You can learn more here, or read our in-depth cloud migration guide here.

For Enterprise customers with more than 1,000 users to migrate, our FastShift program can help you accelerate your data migration with a dedicated technical delivery manager and migration support engineer, rapid escalation paths, and advanced migration tooling.

For large enterprises with 5,000 or more users looking to enhance their system of work on cloud, learn more about how Advisory Services can help you strategize, plan, and execute a transformation most aligned to your company's business objectives.

Jira and Confluence Cloud are designed to handle large data volumes, but there are important considerations and some differences compared to Data Center, that are important to consider when migrating.

If you are looking for monitoring specifically, System Health (currently in EAP/beta) is Atlassian’s new, authenticated, customer-facing incident communication portal designed specifically for organization admins in Atlassian Cloud. Its main purpose is to provide real-time, personalized visibility into the health and status of your Atlassian cloud apps, going beyond the generic updates available on the public status page.

Additionally, Jira Cloud admins are able to leverage Site Optimizer which is a central hub to monitor, analyze, and optimize the health and performance of their Jira instances. Its main functions include:

• Visualizing instance data: Site Optimizer displays how different attributes (like custom fields, issues, and project role permissions) are being used, and compares them to recommended thresholds. This helps admins quickly identify areas that may impact performance.

• Bulk clean-up tools: Admins can see lists of attributes (e.g., custom fields, issues) with details on usage and recommendations for removal. They can archive or delete these attributes individually or in bulk, and restore them if needed.

• Performance insights: By highlighting data shapes and usage patterns that risk slowing down the instance, Site Optimizer enables proactive management to maintain optimal performance and productivity.

• Actionable guidance: The tool provides clear guidance and mitigation strategies, reducing the need for escalations to Atlassian Support and empowering admins to resolve performance issues themselves.

If you have questions or concerns about performance during the migration process or in cloud in general:

• Please reach out to Atlassian. Atlassian’s migration and support teams can help assess your data shape and plan for optimal performance in cloud.

• We also recommend that, during migration, you take advantage of portfolio insights to ensure you land in cloud with performant and reliable environment and data shape.

To get started learning about the migration process, read our in-depth migrations guidance online.

If you have over 1,000 seats you need to migrate, we recommend exploring our FastShift program, which provides hands-on migration support to accelerate your migration. To learn more about FastShift, reach out to your Atlassian Account Executive.

For large enterprises with 5,000 or more users looking to enhance their system of work on cloud, learn more about how Advisory Services can help you strategize, plan, and execute a transformation most aligned to your company's business objectives.

As you’ll see in our guidance online, the first step to a successful migration is assessing your business and technical requirements. Atlassian and/or a Solution Partner can help capture your business needs, compliance requirements, and key outcomes.

For technical requirements, we have automated tooling available for you to run on your instances called portfolio insights, which will ensure a smooth journey to cloud. Knowing how your team uses Atlassian and what your current footprint looks like will help you hit the ground running.

We have a number of resources available and people in place to support you:

Atlassian Team:

• For Enterprise customers with more than 1,000 users to migrate, our FastShift program can help you accelerate your data migration with a dedicated technical program manager and support engineer, rapid escalation paths, and advanced migration tooling.

• In addition to FastShift, for larger customers with over 5,000 users to migrate, we recommend leveraging Atlassian’s Solution Design Acceleration program, which can help ensure you make the most of your Atlassian Cloud investment. Through Solution Design Acceleration, Atlassian will partner with you directly to build your cloud blueprint and make a plan to move to cloud.

• For smaller customers, we generally find that organizations migrating 1000 users or less have shorter, more straightforward migrations. If you fall into this category, we recommend checking out our migration center here to get started. Atlassian has resources and tools to help you assess your requirements, chart your path to cloud, migrate your data, and launch the Atlassian Cloud platform to your organization.

Solution Partners:

• Cloud Migration Specialized Partners provide end-to-end migration support, offering tailored solutions that cater to the unique needs of each organization. Atlassian's rigorous accreditation and business requirements demonstrate their ability to manage complex projects, guiding you to succeed in Atlassian Cloud.

Learn more about Atlassian Cloud:

• Why Atlassian Cloud: Learn how Atlassian Cloud helps you connect your tech teams with the rest of your organization to deliver a modern system of work so that you can accelerate innovation, welcome AI to the team, and maximize team impact on the business.

• Cloud roadmap: Want to know what’s coming to cloud? See what’s shipped recently and what’s on the way so you can plan for your move.

• Cloud Trust Center: Find answers to all your questions about security, privacy, reliability, and compliance in Atlassian Cloud.

• Atlassian Cloud Platform: Learn more about the Atlassian Cloud Platform, which connects teams with all the curated data, context, and goals they need as they work across their favorite Atlassian and third-party applications.

• Atlassian Collections: Learn more about Atlassian Collections, curated groups of Atlassian apps and AI agents that make it easy for all types of teams to work better together.

• Cloud plans for all teams: We’ve introduced a range of cloud plans for Jira and Confluence, including Free, Premium, and Enterprise, so customers of all sizes can benefit from the innovation and speed of cloud. Bitbucket also offers a range of cloud plans so you can get exactly what you need.

Learn more about the migration process:

• The Atlassian Migration Program: Our migration program provides the end-to-end tools, resources, and support you need to plan your migration to cloud.

• FastShift: For Enterprise customers with more than 1,000 users to migrate, our FastShift program can help you accelerate your path to cloud with a dedicated technical program manager and support engineer, rapid escalation paths, and advanced migration tooling.

You can also test out Atlassian Cloud:

• Free cloud migration trials: To help ease costs associated with migrating or upgrading, we’re offering free extended cloud trial licenses to allow you more time to explore cloud.

Refunds for cloud subscriptions are only available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods, refunds cannot be offered.

To cancel your trial or subscription for cloud:

1. Log in to my.atlassian.com. Select Atlassian Cloud from the list of apps/subscriptions.

2. Click Cancel Subscription or Cancel Trial to request the cancellation of your account.

Your cloud subscription will be terminated at the end of the current billing cycle, and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Important:
For monthly subscriptions, including Confluence, Jira, Jira Service Management, and Marketplace apps,  Atlassian uses Maximum Quantity Billing (MQB). Your bill is based on the highest number of seats (“maximum quantity”) assigned to each product at any point during your billing cycle. There are no credits or refunds for seats removed mid-cycle; those seats become available for reassignment until the next billing cycle.

If you believe you were incorrectly charged due to user additions or have a special circumstance, please contact us for assistance. Our support team will review disputes on a case-by-case basis.

For more details on how MQB works and how it impacts your bill, see the Maximum Quantity Billing FAQ

Please contact us to request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription.

If your purchase is within our 30-day return window, we would be happy to provide a refund or credit to switch platforms (from cloud to Data Center, or vice versa) or purchase a new product. Orders that fall outside of the refund window will not be credited toward a new purchase.

If you’re a current server or Data Center customer and are interested in migrating at least 1,001+ users to cloud, please see the Cloud Migration Discount FAQ to learn more about limited-time incentives to help you migrate.

Step-up credits: To help eliminate double payment when migrating to Cloud, we are offering qualified customers a credit equal to the pro-rated value of unused Data Center maintenance contracts.

If you'd like to cancel your cloud subscription, please have the billing or technical contact on file log into my.atlassian.com. Once logged in, they will select the subscription in question, which will open a drop-down menu. Select Cancel Subscription. 

This will prevent any future renewals from being processed. Your site will remain accessible until 15 days past the end of your current subscription period, at which point the cancellation will take effect.

The data will be deleted 14 days (for trial sites) or 60 days (for paid subscription sites) after cancellation. Your site data cannot be recovered after it's deleted. 

Please see our Data Storage FAQ for more information.

Atlassian offers full refunds within the first 30 days after payment is received. Please contact our Customer Advocate team for any questions regarding unclaimed Atlassian Cloud sites.

Use of cloud is governed under the Atlassian Customer Agreement and Product-Specific Terms.

For more information about our financially-backed SLA for Cloud Premium, please visit the Atlassian Service Level Agreement page.

Within Atlassian's current price structure, we're unable to make any changes to the Cloud Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.