Asset and Configuration Management

Have complete, current, and correct data in one flexible system for IT asset management, service configuration management, data management and operational workflows. Track assets and configuration items, understand dependencies, connect trusted data to requests, incidents, changes, and more.

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The flexible data foundation for IT asset management and CMDB

Unlike rigid CMDBs and relational databases, Assets gives teams a flexible way to manage and connect the data behind their operations. Model the assets, CIs, and service relationships that matter most — then surface that context where work happens via the Teamwork Graph, so both people and AI can act on real, connected data.

Ready for AI and Automation

Assets keeps data clean, structured, and connected in the Teamwork Graph, so Rovo and other AI tools answer real questions with confidence and cite the records behind each answer. Use Rovo skills for asset search, anomaly detection, and natural-language queries across the Atlassian Platform.

Unified data management and lifecycle visibility

Track hardware, software, and cloud assets from procurement to retirement into one flexible system. Full visibility into work ownership, project,and context with the Atlassian platform and Teamwork Graph.

Use our Common Dat Model schemas or Hardware Asset Management template to get started quickly or make your own. Then tailor your model to fit your teams, workflows, and service architecture.

Connect assets to work

Assets link directly to support requests, incident issues, change requests, employee workflows, and more to Jira Service Management. Dependency mapping lets you see changes and linked CIs automatically appear in incident workflows. Give teams the context they need without making them hunt across spreadsheets, inboxes, and disconnected tools.

Optimization and cost control for IT assets

See ownership, lifecycle status, dependencies, and operational history in one place. With clearer reports and dashboards, teams can monitor asset health, reduce risk, support audits, and plan more effectively.

Scale without complexity, scheduled imports, Data Manager for bulk operations, and 30+ out-of-box connectors (Jamf, Intune, SCCM, AWS, Azure, etc.).

Bring complete, current, and correct data to every workflow

Assets Data Manager helps teams integrate, cleanse, and reconcile data from multiple sources before it impacts downstream work. The result is more trustworthy asset data for IT operations, service management, compliance, and decision-making.

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Asset and configuration management features

Assets Data Manager

Consolidate, cleanse, and reconcile data from multiple sources into a complete, current, correct source of truth

Common Data model

Standardize asset and configuration data across teams while preserving flexibility, the structured foundation AI needs

Automation

Automate lifecycle updates, ownership changes, notifications, and follow-up work

Templates

Get started fast with pre-defined schema templates to bring structure to your database for common use cases across IT, Facilities, HR, and more.

Queries

Run powerful queries for audits, cost reviews, impact analysis, and troubleshooting

Discovery

Detect IP-enabled assets, extract info about key attributes and dependencies, and track any changes to stay up to date.

Discovery Partners

Connect with Flexera or Lansweeper to Assets and Jira Service Management to get advanced asset management

Integrations

Leverage over 30 adapters, including flat files and SQL databases, to seamlessly bring important data into Assets.

Reporting

Gain actionable insights from your Assets data to monitor asset health, detect compliance gaps and security risks, and access important financial data.

“We're really seeing [Assets] as a way of achieving full visibility of the things we care about from the entire lifecycle.”

Richard Sworder

Head of Product Ownership, Atlassian Williams F1 Team

Frequently asked questions

What are the differences between Assets in Jira Service Management Cloud, Data Center, and the Assets App?

For a detailed look at Assets features by plan, see this comparison table.

Can Assets be used with Jira spaces?

You can add the Assets object custom field to work items in Jira and Jira Service Management spaces. For more information, view our support documentation: https://support.atlassian.com/assets/docs/set-up-the-assets-object-field.

Why switch from another CMDB/asset management tool?

Moving your CMDB into Assets, an app in Service Collection, would:

Streamline your work by having all ITSM (requests, incidents, changes, & problems) and CMDB information in one tool
Provide more context between assets & CIs and incidents & changes so that your Dev and Ops teams can get to the root of the issue faster and manage risks for more seamless deployments
Reduce costs as other CMDB vendors are expensive
Increase flexibility to store whatever type of inventory, asset, or record - without the constraints or limits to just IT use cases.

Does Atlassian offer an asset discovery tool?

Yes, we offer basic discovery functionality to detect assets and CIs connected to your local network and extract detailed info about each asset.

We also offer integrations with leading discovery solutions like Lansweeper and Flexera to find and import devices into Assets app.

How is data imported into Assets?

With Assets, users have the ability to leverage Data Manager and its native schema import feature. Learn more here: