Assets and Configuration Management

Assets offers visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes.

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Meet Assets

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The place for your important data

Unlike legacy databases, Assets offers a flexible and open data structure so teams can manage and connect critical resources to requests, incidents, changes, and more.

Track what matters

From hardware, software, and CIs to people, pianos, and fish (really), bring all your enterprise assets together in a flexible database. Pre-built templates help you get started fast.

Connect assets to work

Link objects in Assets to support tickets, incident issues, change requests, and more. Improve visibility and accelerate work across all kinds of use cases in IT, HR, Facilities, and beyond.

Make better decisions

Gain full visibility and control over assets to reduce risk and improve operations—now with new, flexible reporting and dashboards for deeper insights and smarter, faster decision-making.

Bring complete, current, and correct data to Assets

Assets Data Manager simplifies integrating, reconciling, and analyzing data from multiple sources, equipping you with reliable data for smart decisions.

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Asset and configuration management features

Automation

Say goodbye to tracking down owners or updating spreadsheets. Automate input from Jira work items so you can keep required info on your assets current.

Queries

Run queries on objects in Assets to conduct audits, manage costs, and identify the cause of issues.

Templates

Get started fast with pre-defined schema templates to bring structure to your database for common use cases across IT, Facilities, HR, and more.

Discovery

Detect IP-enabled assets, extract info about key attributes and dependencies, and track any changes to stay up to date.

Integrations

Leverage over 30 adapters, including flat files and SQL databases, to seamlessly bring important data into Assets.

Reporting

Gain actionable insights from your Assets data to monitor asset health, detect compliance gaps and security risks, and access important financial data.

“Assets is very important to keep predictability and planning of software licenses and costs.”

Damir Prusac

VP of Engineering, infobip

Frequently asked questions

What are the differences between Assets in Jira Service Management Cloud, Data Center, and the Assets App?

For a detailed look at Assets features by plan, see this comparison table.

Can Assets be used with Jira projects?

Yes. Objects in Assets can be linked to Jira work items as long as there’s an active Service Collection Standard or above license in the same instance.

Why switch from another CMDB/asset management tool?

Moving your CMDB into Assets, an app in Service Collection, would:

Streamline your work by having all ITSM (requests, incidents, changes, & problems) and CMDB information in one tool
Provide more context between assets & CIs and incidents & changes so that your Dev and Ops teams can get to the root of the issue faster and manage risks for more seamless deployments
Reduce costs as other CMDB vendors are expensive
Increase flexibility to store whatever type of inventory, asset, or record - without the constraints or limits to just IT use cases.

Does Atlassian offer an asset discovery tool?

Yes, we offer basic discovery functionality to detect assets and CIs connected to your local network and extract detailed info about each asset.

We also offer integrations with leading discovery solutions like Lansweeper and Flexera to find and import devices into Assets app.

How is data imported into Assets?

With Assets, users have the ability to leverage Data Manager and its native schema import feature. Learn more here: