The AI Maturity Curve for Knowledge Management
For many organizations, knowledge management drains resources instead of enabling great work. In this webinar, Atlassian experts unveil Atlassian’s AI Maturity Curve for Knowledge Management — a practical framework for evolving knowledge management from manual, ad‑hoc knowledge practices to an AI‑driven system that delivers accurate, contextual answers when teams need them most.
For many organizations, knowledge management drains time and energy instead of enabling great work. One of the most common questions knowledge management leaders ask is: “What are best practices and how do we actually put them into play?”
This session introduces Atlassian’s AI Maturity Curve for Knowledge Management, a practical framework for evolving from manual, fragmented content to an AI‑driven engine that powers every interaction across IT, HR, and service teams.
You’ll hear from Atlassian research experts as they unpack:
- Why knowledge management often breaks down as organizations scale
- How AI can address poor adoption, outdated content, and duplicated work
- What each stage of the knowledge management maturity curve looks like in practice
- How to think about the shift from manual, to AI‑curated, to AI‑native knowledge management
The framework will be paired with short, focused demos so you can see what AI‑first knowledge management looks like in real tools and real workflows — and leave with clear next steps to advance your own knowledge management maturity, no matter where you are today.
Speakers
Ben Ostrowski
Lead Behavioral Scientist, Teamwork Lab, Atlassian
Ben Ostrowski is Lead Behavioral Scientist of Atlassian’s Teamwork Lab. He holds a PhD in Organizational Behavior and has been studying teamwork in organizations for nearly a decade.
Dustin Smith
Principal Product Marketing Manager, Confluence, Atlassian
Dustin is a Principal Product Marketing Manager at Atlassian on the Confluence team, based in Seattle, WA . When he isn't drinking too much coffee he loves to talk about collaborative knowledge sharing and getting sh*t done. From databases to whiteboards to Loom integrations, Dustin spends his days dreaming up new ways to show-off Confluence’s coolest capabilities and how they’re changing the landscape of modern work. Prior to Atlassian, Dustin spent time stealing coffee from offices at Tableau, Google, and Airtable.
