Deep dive: AI for service demo + customer case study

Get inspired by a team like yours! Hear directly from Ryan Boyd, Vice President of IT at SpotOn, on how they use Atlassian AI to deliver exceptional service at scale. SpotOn provides businesses, particularly in the restaurant and retail industries, with an integrated technology platform to streamline operations and enhance customer engagement. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!

In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from customer, SpotOn on their journey with AI, including:

  • Challenges they faced implementing AI and how they overcame them
  • The top AI features they use to create real business value and accelerate innovation, such as how they use Rovo and Jira Service Management for business systems intake, enhancing operational efficiency.
  • Detailed steps they took to get the most out of AI and Atlassian’s tools, such as streamlining audits by using Jira Service Management to provide real-time feedback, and using Rovo to analyze infrastructure photos.

You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.

Speakers

Sushant Koshy

Senior Product Manager, ITSM, Atlassian

Sushant is a Senior Product Manager who specializes in developing AI-powered solutions that transform how service teams operate. He is especially excited about identifying new opportunities where AI can meaningfully improve service agent experience while creating exceptional employee experiences. Beyond tech and service management, you'll find him hitting the running trails, diving into a good book, or following the latest cricket match.

Ryan Boyd

Vice President of IT, SpotOn

Ryan Boyd is Vice President of IT at SpotOn, where he leads teams spanning Helpdesk, Systems, Integrations, Salesforce Engineering, Internal Product, and IT PMO. With more than 15 years of IT leadership experience at SpotOn, Groupon, and Hustle, he’s driven large-scale technology and AI transformations that improve efficiency, scalability, and user experience. Ryan is passionate about building empowered teams and aligning IT and AI strategy with business outcomes. He holds a Bachelor’s in Business Administration from the University of Illinois Springfield.