What’s New in Service Collection: Team EU '26 Edition
From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.
Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.
- Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
- Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
- See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
- Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.
Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.
Speakers
Ken Connally
Head of Technical Product Marketing, Atlassian
Ken Connally, Head Of Technical Product Marketing for IT Solutions, is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.
Rick Lefort
Principal Technical Product Marketer, Atlassian
Rick serves as a Principal Technical Product Marketer for Service Management solutions at Atlassian, bringing over 20 years of experience in enterprise software and technical product marketing across various ITSM/ESM and ITOM solutions. Outside of work, Rick enjoys spending time with family and friends, as well as engaging in sports-related activities such as exercise, skiing, hiking, and golf.
