IT & Service Webinars
What’s New in Service Collection: Team EU '26 Edition
From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.
Reactive to ready: Building an AI governance strategy that scales with you
Join this live rebroadcast to learn how organizations can shift from reactive AI policies to proactive, context-aware guardrails. Discover scalable blueprints to empower teams while managing compliance and risk.
From fire-drills to audit-ready with Atlassian
When Cobham Satcom needed to strengthen its cybersecurity compliance posture across US and Danish operations, CISO Lemuel Valdez partnered with Eficode and turned to Jira, Jira Service Management, Confluence, and Rovo to build a unified Atlassian Cloud hub for managing IT and cyber incidents, access reviews, risk registers, audit evidence, and more—eliminating the need for a standalone GRC platform. Join this session for a practical blueprint on turning compliance into a shared organizational capability where evidence is traceable by default, auditors can self-serve, and teams stay audit-ready.
From Chaos to Control with Service Collection Assets
Rigid CMDBs weren't built for the speed and flexibility of modern IT and Operations data management teams. Learn how Assets helps break down data silos with a unified data model, end-to-end hardware lifecycle management, and a faster, more intuitive admin experience.
Rovo Real Talk: Real workflows, real results
This session is for the people who live in Jira, Confluence, and Jira Service Management every day — and suspect they're spending too much time on work about work. Join us for side-by-side before/after demos across real PM, Engineering, IT, and everyday workflows, plus hands-on prompts and quick wins you can take back to your team immediately.
Fuel agentic incident management with Atlassian & Dynatrace
Most incident response time is lost before anyone starts fixing — manual context-gathering across disconnected tools slows everything down. Join Atlassian and Dynatrace to see how Rovo Ops and Dynatrace Causal AI work together to eliminate triage friction, speed investigation, and auto-generate post-incident reviews — all inside Jira Service Management.
Three Ways to Reduce Alert Noise and Fatigue with Opsgenie
Learn 3 great ways Opsgenie helps to separate the signal from the noise, enabling teams to take rapid action and avoid alert fatigue.
New ways of working with ITIL 4 and Atlassian
ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into ITSM today.
Atlassian Analytics bootcamp: Power data-driven decisions
Learn how Atlassian Analytics can bring meaningful insights to your organization. We’ll show you how to use the pre-built, in-product dashboards to get contextual insights across Atlassian products, analyze your Assets data to better understand usage and resources, and pull data from Jira Service Management, Jira Software, and external databases to make better data-driven decisions.
All about AIOps in Jira Service Management
AI for IT Operations is revolutionizing how teams come together to detect, resolve, and learn from every incident. In this 45-minute webinar, Atlassian experts will share the latest AIOps capabilities in Jira Service Management, strategies for implementation, and how we think about building the future of IT Operations workflows.
Deliver exceptional employee support with AI
Improve user satisfaction and productivity by empowering any team to adopt a service-oriented approach. In this webinar, we’ll walk through key capabilities for service teams powered by AI, from AI agents, to knowledge bases, and customizable help centers. Plus, see how HR teams specifically can benefit from a service approach and manage onboarding, offboarding, and everything in between with Jira Service management.
Rovo Real Talk: Unlock instant AI value
In this session, we’ll move you from “where do I start?” to real AI results in under an hour. You’ll see how Rovo connects to your existing tools, answers real questions, and powers quick-win workflows for Product, Engineering, and IT. Come ready to follow along and leave with a simple, repeatable checklist you can use right away.
Mastering Rovo Agents: In-depth tips and guidance for teams
Tailored for team leaders and power users, this session will provide step-by-step guidance and advanced techniques to empower your team in creating efficient Rovo Agents within the Atlassian ecosystem.
Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brenden, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
[Workshop] Let's build a Rovo Agent: JSM Triage
Want to build your own Rovo Agent, but aren’t sure where to start? We've got you! Join this interactive workshop where we dive into a powerful Rovo use case: improving resolution time with automated triage.
Rovo Real Talk: AI use cases for Product, Engineering, IT, and more
Join Rovo Real Talk for a live, interactive session spotlighting real AI use cases from Product, Engineering, and IT teams. Connect with Atlassian’s AI experts to see practical demos, ask questions, and learn how Rovo can streamline your daily work.
How Atlassian Williams F1 Team manages their assets
In Formula 1, every second matters, but so do the thousands of parts, machines, and components that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, to learn how they established full asset visibility from the garage to the race track with Assets and Jira Service Management.
[Workshop] Let's build a Rovo Agent: Loom Ideas Director
Ready to try something new with Rovo and Loom? Join our live workshop to build a Rovo agent that captures product ideas from your video conversations – no coding needed.
[Workshop] Let's build a Rovo Agent: Harper, Your project progress reporting assistant
Analyze and standardize project status reporting across teams by consolidating information from Jira and Confluence. This agent will generate clear, professional summaries of project health, milestones, risks, and recent updates, providing timely, comprehensive visibility for PMOs, executives, and team leads.
Unleash your team with Rovo
Join our webinar to discover how Rovo – your AI-powered teammate – can enhance productivity and streamline operations. Learn about its real-world applications and get tips on how to build and speak with Rovo agents.
Deep dive: AI for service demo + customer case study
Get inspired by a team like yours! Hear directly from Ryan Boyd, Vice President of IT at SpotOn, on how they use Atlassian AI to deliver exceptional service at scale. SpotOn provides businesses, particularly in the restaurant and retail industries, with an integrated technology platform to streamline operations and enhance customer engagement. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!
Team ‘26 roundup: What’s new in Service Collection
As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations and new roadmap for Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents.
The Atlassian approach to AI-powered service
In episode 2 of our AI series, learn how Atlassian tackles common challenges surfaced in our annual State of AI in Service Management report. Discover how Atlassian can help support teams provide excellent employee and customer experiences, and can empower operations teams to accelerate innovation.
How Atlassian service teams use AI + Jira Service Management
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!
Streamline deployment workflows on the Atlassian platform
In today’s hyper-competitive landscape, fast time-to-market is essential for delivering innovation to customers. See how Jira Service Management and Bitbucket streamline deployment workflows through better collaboration between Dev and Ops teams and total traceability on a shared platform.
Drive goal-aligned work with Atlassian Goals & Projects
Discover how to connect daily work to company goals in our latest webinar. We’ll cover proven goal-setting practices, show how Atlassian platform apps Goals and Projects keep teams aligned and accountable, and share practical tips for tracking progress toward what matters most.
Workato used automation to cut ticket resolution time by 20%
Hear directly from Workato’s CIO, Carter Busse, and Director of Security Operations, Shyam Bhojwani as they detail best practices for uniting their Dev, Ops, and business teams to deliver exceptional employee service experiences.
How to scale AI value across your org
Discover how a unified System of Work can unlock the full value of AI across your organization. Designed for senior IT and business leaders, this webinar shares insights from Atlassian’s Human-AI Collaboration Index and Teamwork Lab, revealing why many organizations struggle to achieve measurable AI impact – and how connected workflows, shared tools, and transparent data can turn isolated productivity gains into real business results. Join us for actionable insights and practical steps to drive meaningful AI transformation at scale.
5 essential tips for AI service management at high velocity
Join us to discover insights uncovered during Atlassian’s global AI-powered ITSM workshop, where we heard directly from teams like yours on practical strategies for tackling business challenges with AI. You’ll hear from Atlassian experts on the latest AI trends in service management so you can go from hype to high-performance.
How to get started with AI for customer service
As AI becomes more common in customer service, it’s no longer about whether to use AI, but how. In this webinar, we ’ll give an in-depth overview on how to team up with AI and make the most of the capabilities in the Customer Service Management app.
How IT Ops teams resolve issues faster with Atlassian Rovo
Drowning in alerts? Chasing root causes? Spending hours on postmortems no one reads? Join the webinar to learn how Atlassian’s Jira Service Management and Rovo transform IT Operations and Incident Management with AI, automation, and integrated workflows.
What’s new in Jira Service Management from Team '25
Missed out on Team '25? Attended, but looking for a quick recap of all things Atlassian ITSM, or a chance to ask your questions? Join this 45-minute webinar to discover how Atlassian is revolutionizing service management with cutting-edge solutions designed for the digital-centric world. Learn how Jira Service Management empowers teams to deliver exceptional service experiences, whether through AI-powered support, HR Service Management, or DevOps connectivity.
4 ways to elevate incident response with Jira Service Management
Join this webinar to learn why companies are choosing Jira Service Management to lower costs and unite their Dev and IT Ops teams on one platform for faster resolution.
Rovo Real Talk: Your questions, answered live - September 2025
Rovo Real Talk is an interactive one-hour session designed for admins of Rovo to connect with Atlassian’s AI experts. Join us for a casual, engaging discussion where you can ask your questions live, see a brief demo of Rovo in action, and get practical tips to streamline onboarding and boost adoption across your teams.
3 reasons to ditch your traditional ITSM software
Traditional ITSM solutions are overly complex, expensive, and outdated. Join this webinar to learn why companies are ditching bad service management vendors and switching to Jira Service Management for high-velocity ITSM.
Getting started with Atlassian Rovo
Join Melissa Miller, Head of AI Product Marketing at Atlassian, and Gunjan Sood, Head of Product for Rovo at Atlassian, for a webinar to learn how to get the most out of Rovo – your AI-powered teammate. Learn about its real-world applications and get tips on how to get started with all of Rovo’s features, including search, chat, and agents.
Total Economic Impact of Jira Service Management & AI
Not getting the most of your IT service management solution? Join us to uncover the findings from a commissioned study by Forrester Consulting on behalf of Atlassian: The Total Economic Impact™ of Jira Service Management. You’ll hear how customers who switched to Jira Service Management improved collaboration, visibility, and the flow of work by connecting their teams on one platform - all at a fraction of traditional solution costs. And with AI reshaping the world of work, we’ll dive deeper into key AI features in Jira Service Management and their impact on service delivery for modern operations and support teams. Register to join this 45-minute webinar live or to receive a link to the on-demand version as soon as it's available (about 24 hours after the first broadcast).
Supercharge Your Service Management with Rovo
Kickstart your journey with AI in Jira Service Management and supercharge your service workflows. Learn how three ready-to-use Rovo agents can streamline requests, triage, and incident operations, all without custom builds.
Rovo Real Talk: Your questions, answered live
Rovo Real Talk: Your questions, answered live, is an interactive 45-minute session designed for admins of Rovo to connect with Atlassian’s AI experts. Join us for a casual, engaging discussion where you can ask your questions live, see a brief demo of Rovo in action, and get practical tips to streamline onboarding and boost adoption across your teams.
IT Asset Management at Scale: Panel with Osttra and Flexera
Enterprise IT asset management is evolving fast, demanding tighter integration between tools, better data accuracy, and streamlined service operations. Join us for a live panel discussion featuring Barry Kelly, head of enterprise platforms at Osttra, John Sorensen, senior technical readiness consultant at Flexera, and Atlassian Senior Product Manager Doro Linneweber, who will share real-world insights on transforming asset management at scale.
Ship quality code faster with Jira Service Management
In the wake of growing customer expectations, development teams are facing more pressure to deliver innovations faster. Register for this 45-minute webinar to learn how devs can accelerate software delivery and time-to-market with Jira Service Management.
An introduction to Rovo Agents: How to approach collaborating with Agents
When it comes to getting the most out of working with AI, mindset matters far more than adoption – and is key to maturity. Join us to explore how shifting your AI approach can enhance productivity across your organization, from DevOps to Marketing, and participate in a live Q&A session. Reserve your spot today!
Shatter the service quo: Reimagining service for the AI era
The old service management playbook – log it, route it, wait, report on it – is dead. In this webinar, we share Atlassian’s vision for AI-native service management – and why the combination of Service Collection, Teamwork Graph, and Rovo give Atlassian customers an unfair advantage in this new paradigm.
2025 Cloud & AI: Actionable insights for leaders
Discover the latest trends and proven approaches for cloud and AI transformation. In this session, Atlassian and AWS share insights from a global survey of 500+ IT and business leaders to help you position your organization to fully realize the benefits of cloud and AI.
Workshop: Let's build a Rovo Agent
Want to build your own Rovo Agent, but aren’t sure where to start? We've got you! Join this interactive workshop where we dive into a powerful Rovo use case: improving resolution time with automated triage.
Fireside chat: Riverty on Jira Service Management & Assets
Join financial services leader, Riverty, to see how they run more than 100 Jira Service Management projects across IT, business, and customer service teams, all powered by a rich CMDB in Assets. In this fireside chat, Andrei Tuch shares how Riverty connects data from device management, org charts, deployment pipelines, and vendor contracts into Assets, using Jira Service Management for everything from hardware requests to merchant support. He’ll also share how they layer AI on top for knowledge retrieval, multilingual support, and DORA‑ready compliance reporting.
Rovo Real Talk: Your questions, answered live - August 2025
Rovo Real Talk is an interactive one-hour session designed for admins of Rovo to connect with Atlassian’s AI experts. Join us for a casual, engaging discussion where you can ask your questions live, see a brief demo of Rovo in action, and get practical tips to streamline onboarding and boost adoption across your teams.
Rovo Real Talk: What’s New in Atlassian AI
Join this Rovo Real Talk webinar for a walkthrough of Atlassian’s latest AI releases, including Rovo Studio, Rovo Skills, Remix in Confluence, and more—plus live demos and practical tips to start weaving these features into your everyday workflows.
Jira Service Management for software development teams
For many organizations, Jira Service Management has become the platform that unifies and accelerates work across development and IT operations. In this webinar, you will learn how modern development teams are using Jira Service Management to get more out of Jira Software, from streamlining work intake to promoting continuous software delivery.
AI in service management: new data separates hype vs reality
AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of AI in Service Management Report 2024. You’ll hear from Atlassian customer Thumbtack about their successful AI implementation and from Atlassian product experts about the future of AI-powered service management.
How Atlassian HR empowers its distributed workforce
Remote and hybrid work as well as new technologies like AI have required HR teams to change how they operate. Learn how Atlassian HR leaders and their teams embraced HR Service Management to adapt to the shifting landscape and continue to deliver great employee experiences in our distributed company.
The art of the switch: How to change service platforms
Is your legacy ITSM solution the best partner for your future? Join featured expert guest, Forrester Principal Analyst Julie Mohr, for a conversation around key planning, preparation, and migration steps to consider when making the switch to a new service platform.
Make AI Useful with Knowledge Graphs
Many organizations have invested in AI—but still struggle to see real business impact because AI lacks the context of how work actually gets done. In this live Forrester + Atlassian webinar, learn how knowledge graphs, like Atlassian’s Teamwork Graph, can make AI truly useful at work.
Insight into Atlassian’s recent acquisition Halp, a ticketing solution in Slack
Learn how Halp can provide a two-way sync between Jira Service Desk issues and your conversations and chat with Fletcher Richman, Co-Founder of Halp. Halp is a conversational ticketing solution designed to increase efficiencies for request based teams working in Slack.
Atlassian Support & the Customer Service Management app
Modern customer service experiences are broken. Customers expect instant, personalized help but support teams aren’t able to deliver, leading to slow responses, frustration, and churn. That’s why we built Atlassian’s new, AI-powered Customer Service Management app which helps support teams deliver faster, smarter, and truly exceptional customer experiences. Announced at Team' 25 Europe, this on-demand recording from the event will give you an overview of the app and share how Atlassian’s Customer Support Services (CSS) organization acted as “Customer 0.” You’ll walk away with real-world, actionable insights on how implementing the app transformed CSS’s practices and established a hybrid support model that combined human expertise with intelligent automation.