Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.Try it now
Jira Service Management for Enterprise Service Management
IT isn't the only part of your business that can benefit from a service mindset. With Jira Service Management, teams across the enterprise can deliver great service, fast.
Jira Service Management is now included as an app in Service Collection
Service Collection unites Jira Service Management with Customer Service Management, Assets and Rovo agents for a single AI-powered solution. These leading apps are now sold together to deliver smarter, faster service and help you prevent and respond to issues.
Ensure anyone can get help quickly
Allow teams such as human resources, marketing, legal, finance, facilities, and more to create their own service portal to manage requests. Enable every team to shape workflows to fit their needs while unlocking collaboration and maintaining alignment across the enterprise.
Get started fast
With templates and automations for every use case, teams can easily spin up service desks that fit their unique requirements. Set up workflows with a drag-and-drop editor. Customize forms to collect the information you need without the back and forth.
A secure, unified data platform
Create a secure, virtual environment where each team can operate independently. Data is shared securely, without exposing it to other teams or losing transparency.
Learn how business teams can use Jira Service Management
From finance to human resources to legal or marketing, any business team can use Jira Service Management to deliver exceptional service experiences.
Human resources
Drive a culture of service excellence. A well-designed HR request solution can make you more efficient—and more competitive. Automate repetitive tasks, reduce errors, and improve HIPAA compliance.
Guide to HR service management
Learn how HR teams can get started with Jira Service Management and optimize it to meet their unique needs.
HR service management template
Manage onboarding, offboarding, and respond to staff requests.
Jira Service Management for Business Teams
Workforce management
Route work to the right team – and the right agent within that team – using capacity, shift schedules, and agent availability.
Automated workflows
Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.
Reporting
Full visibility across the whole organization enables business teams to make better judgement.
Knowledge management
Empower employees to find answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Delegated permissions
Democratize service management by delegating administration permissions to project owners. Increase autonomy while maintaining visibility and control.
Integrate your chat service
Capture and track tickets in Slack or Microsoft Teams, a critical operational solution across all business teams.
Learn about Atlassian's approach to business teams using Jira Service Management
TEMPLATES
Business team templates to help you get started
Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast.
INTEGRATIONS
All your favorite apps in one place
Neatly integrate Jira Service Management with leading third-party tools. Connect your favorites with the 5,000+ apps in our marketplace, or build your own custom apps with Atlassian's Forge.
Learn more about Jira Service Management
See what industry analysts and customers say about us
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
Learn about The Total Economic Impact™ of Atlassian Jira Service Management.
See how Jira Service Management scores on Gartner Peer Insights.
Get improved enterprise service management
Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.