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Technology and Telecommunication with Jira Service Management

Technology and Telecommunications companies use Jira Service Management to deliver excellent customer service, drive collaboration, and automate repetitive tasks and processes with powerful AI capabilities.

Jira Service Management telecom support hub.

Service on a secure platform

Technology and telecommunications companies can set up a customizable service desk tailored to their specific needs on a secure network. This includes AI-powered workflows, automation rules, SLAs, risk management plans, and more.

Increase collaboration and visibility

Quickly identify and address digital service issues. Get up to speed quickly with AI summaries and use AI editing to ensure clear communication and stakeholder alignment when collaborating on requests, incidents, and changes.

Open incidents view with linked issues from Jira in Jira Service Management
Jira automation library under the Service management category

Scale efficiently

As technology markets become more competitive, speed is the name of the game. Create value streams that eliminate repetitive tasks and manual processes. Provide efficient service by using AI-powered configuration and no-code forms, workflows, and automations.

Organize and manage assets

Ensure physical and digital assets are accounted for, deployed, and maintained throughout their lifecycle.

Configure IT Assets dashboard in Jira Service Management. Table showing the id, name, and description of assets.

Jira Service Management features for Technology and Telecommunication companies

Respond to issues, fast

Bring your development, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.

Automated workflows

Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.

Deploy with confidence

Empower your IT teams with contextual information around changes from software development tools so they can make better decisions and minimize risk.

Configuration management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Deliver on SLAs

Get the important things done first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.

Asset management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Learn about Atlassian’s approach to asset and configuration management for Technology and Telecommunications companies

Our assets and configuration management features help Technology and Telecommunications companies manage their increasingly complex technology environments through a centralized repository of assets, services, configuration items (CIs), and system maintenance in a desired state.

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TEMPLATES

Automation templates for Jira Service Management

Automate operations and move away from reactive problem detection to proactive operations management. Use AI to quickly create automation rules with natural language and easily streamline the DevOps lifecycle for continuous integration, delivery, and deployment.

Chat speech bubbles.
Virtual service agent support

Always-on, AI-powered support

Supercharge your omni-channel service with a virtual service agent that handles support interactions with the help of AI. Build custom conversational flows to automate actions like password resets, or tap into your existing knowledge base to generate responses to common requests. Free up agent time while delivering help where and when your customers need it.


Over 50,000 companies count on Jira Service Management


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Gartner peer insight customers' choice 2021

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AI-powered customer service for Technology and Telecommunications companies

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.