Jira Service Management for HR teams
From onboarding to offboarding and all the employee issues that come up in between, deliver a better HR service experience from day one.
Improve employee experiences and boost productivity
Streamline onboarding, offboarding, and complex HR workflows with easy-to-setup automation. Respond faster to employee requests with AI-powered support.
Bring HR and partner teams together
Unify the right teams and route requests to the right places automatically. Now, you don’t need to spend time chasing after Legal for offer letter approval or IT for employee laptop replacements.
Keep sensitive data safe and sound
Rest assured all employee data HR works with is secure. With permissions schemes, you can configure and control who can view, find, and comment on requests.
Set up HR service management fast
Get your HR service management setup easily with out-of-the-box templates, workflows, and common request types that you can customize to fit your specific needs.
HR features in Jira Service Management
Chat and Email Support
Enable employees to submit requests through Slack, Microsoft Teams, or email to provide support where they work.
Virtual Service Agent
Configure the virtual service agent to automate employee FAQ resolution, deflect incoming requests, and save agents' time.
Knowledge Base
Let employees self-serve for common requests, resources, and policies. Empower better response with ML-powered search that suggests the best answers.
Automation
Automate tasks like onboarding. For instance, route requests to the right approver or auto-assign issues to teammates to work fast.
Dynamic Forms
Collect important context up front with forms that adapt based on employee inputs to reduce back-and-forth information gathering interactions.
Reporting
Analyze reports that share the volume of incoming requests, how many employees successfully onboarded, your team’s workload, and more.
It’s easy to get your HR team started on Jira Service Management
TEMPLATES
HR service management template
Deliver great employee experiences, fast. This template has everything HR teams need to get started with workflows for common HR processes like onboarding, defining request types, and more. It’s the easiest way to setup your first project.
INTEGRATIONS
All your favorite apps in one place
Neatly integrate Jira Service Management with leading third-party tools. Connect to your favorites with 5,000+ apps in our marketplace, or build your own custom apps with Forge.
Over 50,000 customers count on Jira Service Management
Learn more about Jira Service Management for HR
guide
Guide to HR service management
community
Human Resources Professionals Community Group
webinar
How Atlassian HR empowers its distributed workforce
See what industry analysts and customers say about us
Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023.
Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.
Streamline how you deliver HR service management
Build great employee experiences and company culture with Jira Service Management.