Deliver exceptional HR service with Jira Service Management

From onboarding to offboarding, and everything in between, high-velocity HR teams look to Jira Service Management to collaborate on one platform, improve productivity, and deliver consumer-grade employee experiences.

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Provide an exceptional employee experience

Customize your help center to offer employees one intuitive place to get the support they need. With a hub for announcements, knowledge base articles, and request intake, you can share information, deflect common issues, and handle sensitive cases with care.

Boost team productivity

Connect workflows across teams and streamline processes across the employee journey. Deploy automation and AI to reduce repetitive work. Organize and measure work the way you want

Jira Service management help center screen

Jira Service Management ticket screenshot

Get started fast

Spin up your HR service desk in minutes with out-of-the-box templates. Use AI to set up request intake forms. Configure workflows and reports without code. Update and maintain your service desk without relying on IT.

Provide a better experience for people, with AI

Power up your HRSM with the virtual service agent. Get employees the answers and help they need faster. Free up time for the HR support team to prioritize complex cases. Learn more ->

Jira Service Management request template screenshot

Human resources

Drive a culture of service excellence. A well-designed HR request solution can make you more efficient—and more competitive. Automate repetitive tasks, reduce errors, and improve HIPAA compliance.

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Guide to HR service management

Learn how HR teams can get started with Jira Service Management and optimize it to meet their unique needs.

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HR service management template

Manage onboarding, offboarding, and respond to staff requests.

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Legal

Turn your request experience for legal intake into an organized process. From tracking and routing approvals, to sharing and storing legal documents, Jira Service Management can help you reduce the risk of litigation and stay compliant.

Flo customer story

Flo’s legal team turns to Jira Service Management for guidance on upcoming tasks for the employee experience.

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Legal service management template

Manage your legal contracts through the review cycle.

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Finance

Stay compliant, track financial transactions, and manage performance. Centralize all critical financial and operational information making it easier to organize requests, plan financial tasks, and create governance across departments.

ISS World customer story

ISS World’s finance team redesigned and restructured their process with Jira Service Management.

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Finance service management template

Manage budget, spending, and other finance requests.

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Marketing

Capture, track, and manage incoming requests in one place, from campaigns to maintenance. Quickly assign tasks to the right people and know who’s working on what. Review completed requests and measure your team’s performance.

CBS customer story

Learn how CBS marketing adopted enterprise service management to streamline complex business processes.

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Marketing service management template

Manage and track all your marketing requests.

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Facilities

Manage all aspects of your facility with a single platform, from work orders to safety compliance. Improve employee experience with real-time task tracking and notifications. Streamline your workflow with digitized work orders, maintenance requests and more.

ISS World customer story

ISS World upgraded its legacy facility management software systems to modernize their processes.

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Facilities service management template

Manage requests for maintenance, moving, and event planning.

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Customer Service

Deliver exceptional customer service by uniting support, development, and operations on the same platform. Make critical context visible for all teams and provide customers with fast and personalized support.

Guide to customer service management

Learn how support teams use Jira Service Management for customer service.

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Customer service management template

Deliver great service to external customers, fast.

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HR features in Jira Service Management

Explore all features

Chat and email support

Enable employees to submit requests through Slack, Microsoft Teams, and email. Provide support where they work and ensure you never miss a request.

Virtual service agent

Configure the virtual service agent to automate employee FAQ resolution, deflect incoming requests, and save agents' time.

Security and controls

Limit access to who can initiate certain requests and lock down sensitive information, including data from third-party tools.

Knowledge base

Use the knowledge base to surface relevant articles and deflect requests. Empower employees to find answers to common questions using a self-service portal.

Multiple help centers

Create and customize multiple help centers for different audiences like new hires, managers, and former employees.

Integrations

Integrate with trusted applications and integrations and sync data across systems.

Automation

Automate tasks like onboarding. For instance, route requests to the right approver or auto-assign issues to teammates to work fast.

Reporting

Analyze reports that share the volume of incoming requests, how many employees successfully onboarded, your team’s workload, and more.

Dynamic forms

Collect important context up front with forms that adapt based on employee inputs to reduce back-and-forth information gathering interactions.

It’s easy to get your HR team started on Jira Service Management

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TEMPLATES

HR service management template

Deliver great employee experiences, fast. This template has everything HR teams need to get started with workflows for common HR processes like onboarding, defining request types, and more. It’s the easiest way to setup your first project.

Explore templates

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INTEGRATIONS

All your favorite apps in one place

Neatly integrate Jira Service Management with leading third-party tools. Connect to your favorites with 5,000+ apps in our marketplace, or build your own custom apps with Forge.

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