AI-powered virtual service agent
The Jira Service Management virtual service agent, powered by Atlassian Intelligence, automates support interactions to free up agent time and help teams deliver exceptional support at scale.
Supercharge your service frontline by automating Tier 1 support issues
With a built-in AI engine that leverages powerful Natural Language Processing and generative AI, the Jira Service Management virtual service agent delights agents and help-seekers alike with fast, conversational support.
Free up agent time to focus on the work that matters
Deflect repetitive requests and allow your team to focus on more important work. Create custom intents or tap into the power of your existing knowledge base to instantly automate Tier 1 support workflows. For complex issues that need a human touch, route tickets to the right team with pre-gathered context.
Delight help seekers with 24/7 self-service support
Meet your help seekers where they already work to deliver fast, always-on service. Employees can get personalized help at any time, on any channel, without ever having to leave their favorite collaboration tools or wait for a human agent.
Get started with AI quickly to deliver value fast
Easily set up the virtual service agent in Jira Service Management, regardless of technical know-how – no coding, data science, or costly consultants required. Take advantage of out-of-the-box knowledge base answers and pre-built templates to begin supporting your employees instantly.
Virtual service agent features
Intent templates
Streamline intent creation using templates based on common issues and your historical ticket data.
AI answers
Respond to requests using generative AI, powered by your knowledge base and Atlassian Intelligence.
Automated web requests
Cut down on escalated tickets by automating common actions like software access or password resets.
Analytics
Capture powerful insights about your virtual service agent’s effectiveness and identify ways to optimize your intents and knowledge base.
Low/no code flow builder
Get started in just a few clicks with a user-friendly interface and out-of-the-box templates.
Conversational interface
Deliver personalized, conversational support across all your core request intake channels, including chat tools like Slack, and your customer portal.
FAQ
Learn more about Jira Service Management
GUIDE
Getting started with Jira Service Management virtual service agent
Product GUIDE
Artificial Intelligence in Jira Service Management
Start automating support interactions
Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.