Atlassian is a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms.Read the report
Meet the Jira power duo
Accelerate software delivery and minimize risk with AI. Connect Jira and Jira Service Management to unite Dev and IT Ops teams on a single platform.
See how dev teams streamline work and deploy faster with less risk using Jira Service Management
Ship innovations faster with one platform for Dev and IT Ops teams
Streamline work intake and prioritization
Improve intake of reports, feature requests, incidents, and other Dev-related requests with Jira Service Management as a single source of truth. Intelligently assign and prioritize Jira work items with AI-powered triage.
Deploy changes faster, while minimizing risk
Lighten your team's workload with automated change risk assessments and advanced approval workflows to keep Dev and IT Ops in sync. Easily connect to Bitbucket Pipelines or other CI/CD tools for seamless deployment workflows.
Respond to incidents faster with the help of AI
Use AI to intelligently group alerts, automatically notify the right people, and enable them to take rapid action. Empower Dev and IT Ops teams to better detect, resolve, and prevent incidents through shared visibility and context.
Trusted by over 60,000 organizations worldwide
Features to transform developer workflows
Customizable customer portal
Jira Service Management serves as a single source of truth for developers, streamlining work intake and enabling AI-powered classification and prioritization of requests, from bug reports and incidents to feature requests.
TEMPLATES
Get started quickly with project templates
With pre-configured request types, workflows, and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
Automation
Supercharge Jira Service Management with automation
Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in a few clicks.
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