Meet the Jira power duo
Accelerate software delivery and minimize risk with AI. Connect Jira and Jira Service Management to unite Dev and IT Ops teams on a single platform.
See how dev teams streamline work and deploy faster with less risk using Jira Service Management
Ship innovations faster with one platform for Dev and IT Ops teams
Streamline work intake and prioritization
Improve intake of reports, feature requests, incidents, and other Dev-related requests with Jira Service Management as a single source of truth. Intelligently assign and prioritize Jira issues with AI-powered triage.
Deploy changes faster, while minimizing risk
Lighten your team’s workload with automated change risk assessments and advanced approval workflows to keep Dev and IT Ops in sync. Easily connect to Bitbucket Pipelines or other CI/CD tools for seamless deployment workflows.
Respond to incidents faster with the help of AI
Use AI to intelligently group alerts, automatically notify the right people, and enable them to take rapid action. Empower Dev and IT Ops teams to better detect, resolve, and prevent incidents through shared visibility and context.
Customizable customer portal
Jira Service Management serves as a single source of truth for developers, streamlining work intake and enabling AI-powered classification and prioritization of requests, from bug reports and incidents to feature requests.
Automated deployment tracking and gating
Use deployment tracking to automatically create change requests when initiating deployments to selected services. And with deployment gating, allow or prevent deployments at specific points in the change management process by connecting a CI/CD tool such as Bitbucket, Jenkins, or GitLab.
Advanced incident resolution
AI-powered incident response in Jira Service Management allows IT Ops teams to efficiently swarm through alert grouping, incident conference calls, and ChatOps integrations with Slack and Microsoft Teams. And with the incident investigation view, responders have a single view to assess recent code deployments from integrated CI/CD tools.
Asset and configuration management
Jira Service Management Assets enables development, IT Operations, and business teams to effectively manage their assets and associated configurations within a centralized platform. Assets aids in preventing system disruptions, ensuring security and compliance, and optimizing costs.
No-code automation engine
Atlassian’s unified platform empowers support, IT, operations, and development teams to collaborate at scale. By using Jira Service Management’s native automation engine, dev teams can create, link, and even comment on issues across Jira Service Management and Jira projects.
TEMPLATES
Get started quickly with project templates
With pre-configured request types, workflows, and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
Automation
Supercharge Jira Service Management with automation
Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in a few clicks.