Reporting for duty

Each product edition is priced competitively to PagerDuty but with more out-of-the-box incident and alerting capabilities, in addition to complete enterprise-grade ITSM functionality. Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.

Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn't adequately serving, like alerting and incident management. For example, if you're a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations. You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues. There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

No, Jira Service Management customers have access to end-to-end incident management capabilities when they sign up for any of our editions (Free, Standard, Enterprise, Premium).