Bad Service Management macht dir Probleme?

Schnellere Einsatzbereitschaft mit der modernen ITSM-Lösung – eine lohnende Investition.

See why teams are choosing a modern service alternative

Your ITSM platform should accelerate your business — not hold it back. Jira Service Management, now part of Service Collection, unites Dev, IT Ops, and business teams on one AI‑native platform with inclusive pricing, weeks‑not‑months deployment, and measurable ROI from day one.

Kostensenkung für das Servicemanagement und höherer ROI

Senke deine Gesamtbetriebskosten für ITSM und hole mehr aus deiner Investition heraus. Jira Service Management bietet eine einfache, transparente Lizenzierung für ein reibungsloses Kauferlebnis – ohne Fallstricke beim Kauf oder bei der Verlängerung. Hol dir die alle ITSM-Funktionen einschließlich leistungsstarker KI-Funktionen und ESM-Workflows zum Inklusivpreis.

ROI berechnen

275%

return on investment

$2.3M

savings by retiring legacy ITSM solution

35%

faster change request approvals

*From commissioned study conducted by Forrester Consulting on behalf of Atlassian: The Total Economic Impact of Atlassian Jira Service Management

Kostensenkung für das Servicemanagement und höherer ROI

ROI berechnen

Kostensenkung für das Servicemanagement und höherer ROI

ROI berechnen

Jira vs. ServiceNow: Jira Service Management ist klar im Vorteil

Features	Jira Service Management	ServiceNow
Entwickler-, IT-Operations- und Geschäftsteams auf einer einheitlichen Atlassian-Plattform vereint	Jira Service Management	ServiceNow
Einfache Implementierung und Wartung	Jira Service Management	ServiceNow
Schnelle und einfache Erweiterung des Servicemanagements auf IT-fremde Teams ohne zusätzliche Lizenzgebühren	Jira Service Management	ServiceNow
Reibungslose, automatische Upgrades ohne erzwungene Ausfälle	Jira Service Management	ServiceNow
Leistungsstarke künstliche Intelligenz und fortschrittliche Automatisierungsfunktionen	Jira Service Management	ServiceNow
Mehr als 5.000 Tools im Atlassian Marketplace, um schnell und einfach Anpassungen an deinem Deployment vorzunehmen	Jira Service Management	ServiceNow

Über 50.000 Kunden weltweit setzen auf unsere Produkte

1/5

"Alle ITSM-Wettbewerber sind monolithische Lösungen, deren Listenpreise erst bei einer halben Million Dollar beginnen und für die es eine ganze Armee von Beratern braucht."

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

Story lesen

Interview ansehen

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Individuelles Angebot anfordern

Kontaktiere unser Vertriebsteam für ein individuelles Angebot und erfahre mehr über den Wechsel von ServiceNow zu Atlassian.

Finde heraus, wie Jira Service Management im Vergleich zu anderen Lösungen abschneidet

Weitere Informationen über Jira Service Management

Forrester Guide: Break up with Legacy ITSM

Explore why enterprises are leaving costly, over-customized legacy ITSM suites and learn practical tips to successfully modernize on flexible, AI‑powered service management platforms.

Read report

Service Management Transformation whitepaper

See how Atlassian’s people‑first, AI‑driven approach helps organizations escape complex legacy ITSM and achieve faster, lower‑risk service management transformation across the enterprise.

Read report

The art of the switch: How to change service platforms

Recognize when it’s time to leave a legacy ITSM platform and plan a smooth, low-risk switch with practical guidance from Forrester Principal Analyst Julie Mohr and Atlassian experts.

Watch webinar

FAQ

Is Jira Service Management free?

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to ServiceNow?

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like artificial intelligence. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside ServiceNow? How?

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.

Do I need to buy marketplace apps to use Jira Service Management?

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.

Can Jira Service Management scale to thousands of users?

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

Is Jira Service Management only for IT Teams?

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

How does Jira Service Management compare to other competitors?

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.

Ready for a modern service alternative?

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Kontakt zum Vertrieb

Bad Service Management macht dir Probleme?

See why teams are choosing a modern service alternative

Kostensenkung für das Servicemanagement und höherer ROI

275%

$2.3M

35%

Kostensenkung für das Servicemanagement und höherer ROI

Kostensenkung für das Servicemanagement und höherer ROI

Jira vs. ServiceNow: Jira Service Management ist klar im Vorteil

Features

Jira Service Management

ServiceNow

Entwickler-, IT-Operations- und Geschäftsteams auf einer einheitlichen Atlassian-Plattform vereint

Einfache Implementierung und Wartung

Schnelle und einfache Erweiterung des Servicemanagements auf IT-fremde Teams ohne zusätzliche Lizenzgebühren

Reibungslose, automatische Upgrades ohne erzwungene Ausfälle

Leistungsstarke künstliche Intelligenz und fortschrittliche Automatisierungsfunktionen

Mehr als 5.000 Tools im Atlassian Marketplace, um schnell und einfach Anpassungen an deinem Deployment vorzunehmen

Über 50.000 Kunden weltweit setzen auf unsere Produkte

"Alle ITSM-Wettbewerber sind monolithische Lösungen, deren Listenpreise erst bei einer halben Million Dollar beginnen und für die es eine ganze Armee von Beratern braucht."

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

“With Atlassian, it finally feels like our system works the way we do, not the other way around.”

“With our prior tool, procurement requests would get stuck with manager approval. On Jira Service Management, the biggest win for most people is the transparency of knowing where their issue is, when it’s being resolved."

With Jira Service Management, Atlassian Williams Racing was able to roll out the Facilities asset tracking system in just 4 weeks - 18x faster than they were quoted to implement a comparable solution with a legacy vendor.

Individuelles Angebot anfordern

Finde heraus, wie Jira Service Management im Vergleich zu anderen Lösungen abschneidet

Weitere Informationen über Jira Service Management

Forrester Guide: Break up with Legacy ITSM

Service Management Transformation whitepaper

The art of the switch: How to change service platforms

FAQ

Ready for a modern service alternative?

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