AI-powered service management: From concept to reality
Whether you’re in IT operations or support, delivering services to colleagues or customers, you've heard AI's benefits. But adopting AI means balancing outcomes with governance, security, and data quality, making it hard to align to business objectives, or to know where to start. Tune in to our expert-led webinar series to differentiate between the hype around AI and practical applications that create genuine value.
January 21, 2026
How ITOps teams resolve issues faster with Rovo
Drowning in alerts? Chasing root causes? Spending hours on postmortems no one reads? Discover how AI-driven workflows in Jira Service Management redefine incident response—from detecting the first signal of trouble to full resolution and even prevention. You’ll get practical building blocks to design your own detection-to-resolution pipeline—no machine learning expertise or scripting needed.
April 15, 2026
How to get started with AI for customer service
Atlassian's Customer Service Management app is built with AI at the forefront to deliver faster, smarter, and more personalized customer experiences. In episode 5 of our series, you’ll learn about the app’s core capabilities for seamless collaboration across support, development, and IT teams. We’ll show you how AI augments work with humans and provides complete context for faster support.
May 13, 2026
Deliver exceptional employee support with AI
See how Atlassian enables teams across the business to create AI-powered workflows that deliver contextual, 24/7 employee support. You’ll learn how to improve satisfaction and productivity by enabling any team to adopt a service-oriented approach. Plus, we're putting a spotlight on HR and will show you how Atlassian can help HR teams create a more connected, efficient workplace.
September 24, 2025
5 essential tips for AI service management at high velocity
Discover insights uncovered during Atlassian’s global AI-powered ITSM workshop, where we heard from teams like yours on practical strategies for tackling business challenges with AI. You’ll hear from Atlassian experts on the latest AI trends in service management so you can go from hype to high-performance.
November 12, 2025
The Atlassian approach to AI-powered service delivery
In episode 2 we move from industry insights to Atlassian’s perspective. Using our annual State of AI in Service Management report, we’ll share tips for tackling the most common barriers to AI adoption. Discover how our approach helps teams deliver exceptional employee and customer experiences, while empowering operations teams to innovate and keep services up and running.
December 10, 2025
AI in service management: Customer case study + demo
Deep dive into a real customer case study on Atlassian’s service management solution in episode 3. Learn how teams are applying AI to deliver faster, smarter service at scale, and see the product in action with a guided demo. Get answers directly from Atlassian experts with a live Q&A!