IT Webinars

Tame IT chaos: Mastering asset & configuration management

Is your IT environment a wild west of tangled dependencies and unaccounted for assets? Bring order to the chaos with expert strategies for mastering asset and configuration management. This webinar provides best practices for gaining a clea...

AI in service management: New data separates hype vs reality

AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of...

Upcoming IT webinars from Atlassian

Unlocking Team Potential: Introducing Rovo

Explore how the AI-powered Atlassian Rovo quickly finds information across SaaS products, uncovers critical insights that expedite decision-making, and enhances team productivity through AI-human collaboration.

How Atlassian HR empowers its distributed workforce

Remote and hybrid work as well as new technologies like AI have required HR teams to change how they operate. Learn how Atlassian HR leaders and their teams embraced HR Service Management to adapt to the shifting landscape and continue to d...

The NRMA’s journey towards high-velocity ITSM

Legacy ITSM solutions are overly complex, expensive, and outdated. Join this fireside chat with Andy McCarthy, General Manager, Technology Engineering, the NRMA to learn why they switched to the modern Jira Service Management solution to re...

3 reasons to ditch your traditional ITSM software

Traditional ITSM solutions are overly complex, expensive, and outdated. Join this webinar to learn why companies are ditching bad service management vendors and switching to Jira Service Management for high-velocity ITSM.

Choose Jira Service Management Premium/Enterprise: 5 reasons

See why businesses choose Jira Service Management Premium or Enterprise to help them confidently scale and innovate for the future. Learn how AI streamlines workflows, Atlassian Analytics speeds up decision-making, and asset management feat...

Elevating incident response | Jira Service Management

Join this webinar to learn why companies are choosing Jira Service Management to lower costs and unite their Dev and IT Ops teams on one platform for faster resolution.

Atlassian Analytics Bootcamp: Power Data-Driven Decisions

Learn how Atlassian Analytics can bring meaningful insights to your organization. We’ll show you how to use the pre-built, in-product dashboards to get contextual insights across Atlassian products, analyze your Assets data to better unders...

Impact of COVID-19, AI, & state of incident management today

Join us for a conversation with Atlassian customer Nextiva on the state of incident management today. You’ll hear Nextiva’s approach to incident management, the challenges facing the industry, and how you can improve your team’s practices.

Jira Service Management for software development teams

For many organizations, Jira Service Management has become the platform that unifies and accelerates work across development and IT operations. In this webinar, you will learn how modern development teams are using Jira Service Management t...

How Workato delivers exceptional employee support with a 97%

Hear directly from Workato’s CIO, Carter Busse, and Director of Security Operations, Shyam Bhojwani as they detail best practices for uniting their Dev, Ops, and business teams to deliver exceptional employee service experiences.

End BSM Now [Keynote]

Bad Service Management (BSM) is an affliction that has plagued enterprises. BSM flares up when development, operations, and business teams work in silos. The symptoms? Bloated budgets, irritable teammates, dizziness from complex setups, nau...

How Atlassian uses Jira Service Management for better HR

Human Resources teams are under more pressure than ever to deliver better processes, solutions, and results for employees, people managers, and companies. By creating better processes for workforce planning, Jira Service Management can help...

Unlock New Levels of Collaboration: Jira Service Management beyond IT

In this session, we'll explore how Jira Service Management can be used to build new business-specific workflows and processes outside of IT, discuss how the concept of an “asset” is more than laptops, monitors, and keyboards, and discover h...

The Total Economic Impact of Jira Service Management

Learn about the benefits, cost savings, and total return-on-investment for Jira Service Management customers in a new study commissioned by Atlassian and conducted by Forrester Consulting.

Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they...

How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this Lightning Talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.

Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management such as the new change calendar and how to link incidents to changes.

Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.

Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.

Work as One: Fighting Siloes in ESM

Teams today look to extend service management practices far beyond the boundaries of the IT department in order to provide great service experiences for employees and customers alike. Join Atlassian and guest Forrester to learn about curren...

How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distrib...

Boost productivity in MS Teams with 3 advanced capabilities

Join us for a webinar that dives deeper into Microsoft Teams capabilities beyond chat and video calls. Learn about extended app features like message actions and cards that can boost team productivity.

Introduction to Opsgenie

Get an overview of Opsgenie and find out how our modern alert and on-call management can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues.

5 Reasons to upgrade to Jira Service Management Premium

Looking to improve the collaboration between your teams and scale your ITSM practices? Join now to see a demo of Jira Service Management Premium and learn how your teams can increase productivity.

How remote business teams support their people

Join us for a fireside chat with Business managers from G2, and Pipedrive moderated by Halp’s former Co-founder. Learn why they use modern support tools for teams like HR, IT, Security, and more.

Atlassian Introduces Conversational Ticketing by Halp to Microsoft Teams

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. Halp’s conversational ticketing make it easier to capture, track, and respond to internal request...

Halp, a ticketing solution in Slack and Jira

Learn how Halp can provide a two-way sync between Jira Service Desk issues and your conversations and chat with Fletcher Richman, Co-Founder of Halp. Halp is a conversational ticketing solution designed to increase efficiencies for request...

Introduction to Insight by Atlassian

Mindville’s Insight is now part of the Atlassian family! Now that Mindville has joined the TEAM, we want to make sure you know about how Insight can drive a more efficient ITSM practice.

Making the Most of Shadow IT

Shadow IT – tech used in an organization that is not administered by that organization’s IT department – accounts for the majority of the cloud tech at most companies. And though it can pose a threat to security, shadow IT is often the prim...

Whats New in Opsgenie On Demand

Join us for a quarterly webinar where we discuss each new feature enhancement, integration, and change introduced to Opsgenie. We’ll briefly cover and demo the benefits of each change as well as answer any questions that you may have.

3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations a...

Guide to Effective Incident Communication

Creating an effective incident communication plan and getting buy-in from your company can be difficult. After years of working to improve our own incident communication strategy, Statuspage has created best practices to guide you through a...

Introduction to Statuspage

Incidents happen, and notifying your users can be hard. Internal responders, external partners, and consumers all need different information at different times. Statuspage makes this, and all other incident comms, easier.

What’s new in Jira Service Desk

Join Jira Service Desk’s Product Manager and Product Marketing Manager for a webinar on November 20th and 21st for an insight into what’s recently release, what’s coming and a live Q&A.

Get the most out of Opsgenie and Statuspage together

Using multiple products to handle incidents doesn’t have to be hard. Used together, Opsgenie and Statuspage help all aspects of your incident management process run more smoothly. Reduce the inevitable chaos of major incidents and start tur...

What’s New in Opsgenie?

Join us for a quarterly webinar where we discuss each new feature enhancement, integration, and change introduced to Opsgenie. We’ll briefly cover and demo the benefits of each change as well as answer any questions that you may have.

The Atlassian Approach to Incident Management

With the rising expectation of always-on services, it's more critical now than ever before to have a fast, straightforward incident management process.

The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian

The benefits of service management extend beyond traditional IT teams. Join Forrester and Atlassian to explore the modern world of Enterprise Service Management (ESM) and learn practical tips on how to extend ITSM across your organization.

Two Use Cases for Using Logs in Incident Response

Watch this webinar to learn about traditional log management and IT alerting tools. We also offer a brief peek into the landscape of modern incident management and alerting practices.

Resolve Security Threats and Minimize Incident Response Time

Get an overview of Opsgenie. Learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues.

Incident Command Center

This webinar is from when Opsgenie first launched the Incident Command Center (ICC). Here we demonstrate how the ICC enables efficient command, control, and coordination durinfg incident response.

Alert Central Transition to Opsgenie

Get an overview of Opsgenie. Learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues.

Introduction to Modern Incident Management

Get an overview of Opsgenie. Learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues.

Opsgenie's Post Incident Analysis Report

View a demonstration of the Post Incident Analysis Report and learn how to leverage post incident analysis to improve how your teams respond to downtime.

Battle-Proven Techniques to Improve Major Incident Management

IT structures are becoming more complex. When disruptive incidents occur, teams must have a framework in place to ensure that response and resolution are rapid.

Five Policies that Every Opsgenie User Should Know

Opsgenie Policies are a great way to streamline incident management workflows. You can use policies to modify the content of alerts, delay notifications, or reduce the frequency of low-priority alerts.

How to Integrate Datadog, Jira, and Slack with Opsgenie

Watch this brief webinar to learn how to set up and leverage integrations between Opsgenie, Datadog, Jira, and Slack.

Three Ways to Reduce Alert Noise and Fatigue with Opsgenie

Learn 3 great ways Opsgenie helps to separate the signal from the noise, enabling teams to take rapid action and avoid alert fatigue.

Incident Communication is Broken: Learn How to Fix it

When critical systems fail, everyone feels the heat. The teams that communicate best under pressure are the ones who solve incidents faster - so how do they do it?

Atlassian's approach to Incident Management

In this webinar we'll walk through the steps modern IT and DevOps teams are adopting to better respond to, resolve, and learn from every incident

Stop Security Attacks with Automated Threat Detection & Remediation from AWS & Opsgenie

With cyber attacks on the rise, it’s more important than ever for companies to understand their security and compliance postures in real-time, prioritize incident alerts, and quickly respond with the right remediation actions.

Introduction to Opsgenie and Statuspage

Get an overview of Opsgenie and learn how our modern alerting and incident management platform improves how quickly and effectively Dev and Ops teams respond to issues. As a bonus, in this webinar we will also cover a demo of Statuspage. ...

Your 10-step plan to scale & govern Atlassian cloud products

Cloud products present a unique set of challenges for any admin, whether you're a seasoned SaaS administrator, or just beginning your cloud journey. In this session, Dave Meyer, Principal Product Manager at Atlassian will share his top reco...

Identity without Borders: Google and Atlassian share tips for better cloud identity management

Identity and access management for both SaaS and on-prem apps is no easy task. Join Google and Atlassian experts to learn how to integrate Google Cloud Identity with your Atlassian tools and simplify your identity and access management.

Automate Actions During Incidents Using Opsgenie

Opsgenie Actions enable teams to integrate with 3rd party automation platforms and trigger automated tasks when an action is taken in Opsgenie.

An IT Admin's Guide to Securing Collaboration at Scale: A Conversation with Atlassian and Slack

With the continual emergence of new cloud-based collaboration tools, IT leaders are perfectly positioned to usher in a new way for their organizations to work together - seamlessly and at scale. While these tools can help your teams work b...

New ways of working with ITIL 4 and Atlassian

ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into IT...

Secure & scale Atlassian in the cloud

Empower your team with collaborative tools and enhance the security of your company data. In this webinar, you'll walk away with a clear understanding of the Atlassian cloud identity and security landscape and learn key strategies to enhanc...

Atlassian App and Integration GDPR Readiness

Do your Atlassian Cloud apps and integrations comply with our developer guidelines for GDPR?

Announcing Reporting and Analytics

Get an overview of Opsgenie. Learn how Opsgenie can accelerate the speed at which your IT/DevOps teams acknowledge and respond to issues.

Breaking down walls between Support & Developmen

Learn 5 ways Atlassian tools facilitate the relationship between support and development and how you can establish these processes and metrics in your own organization.

Mike Cannon-Brookes Reveals the Secrets to IT Service

Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum.

Beyond Jira: Scaling IT impact across the enterprise

Service management isn’t just for IT. Learn why empowering all teams to deliver excellent service is essential for enterprise growth.

The Atlassian Approach to Incident Management - On-demand

With the rising expectation of always-on services, it's more critical now than ever before to have a fast, straightforward incident management process.