Using Confluence as an internal knowledge base
A knowledge base is not just for IT. See how Confluence can be used as an intranet or wiki that keeps every type of team on the same page
Create a visually appealing Company Hub
Premium and Enterprise users can customize a dynamic information hub for the entire company with Company Hub - a single go-to destination for verified, up-to-date news and announcements, popular employee resources, and more.
Easily start sharing key information through your Company Hub. Customize content with visual cards, dynamic carousels, and branded navigation.
Looking for some inspiration on what to include in your hub?
Give these ideas a try:
- Employee kudos section
- Team celebrations
- Executive leadership update
- New hire onboarding guide
Combine info sharing with collaboration
Product admins have default edit permissions for the hub. They can add or remove other hub editors by selecting Hub permissions from the More actions menu.
Those with hub-specific edit permissions can create, customize, activate (via Publish), and make updates to the hub. Only product admins can deactivate the hub, if needed, to make it no longer visible to the rest of the company.
Create a knowledge base space
Once you have set global permissions, you can easily give users fast access to relevant solutions and search results.
Follow along
- Choose Spaces in the top navigation bar, then Create a space. Find the “Knowledge base” space type.
- Choose Space Settings in the left sidebar, then select “Space permissions” to set desired access for the space, including anonymous access.
- Use the Create button in the top navigation bar and use a how-to article template, troubleshooting article template, or others to create your first knowledge base document.
Knowledge base customizations are endless.
- Check out this knowledge base templates collection to get started creating quickly.
- When starting your knowledge base space, organize a team brainstorm (using Confluence whiteboards (beta) to align on labels and categories for space-wide organization.
- Add page labels to specify topics or categories to make the page easily findable and the space self-organized over time.
- The knowledge base space type comes pre-configured with Livesearch and Content By Label macros. Teammates can use these to search for topics, labels, or specific pages in the space.
Integrate your knowledge base with other Atlassian products, like Jira Service Management for ITSM teams.
Communication and notification options
Try some out-of-the-box options to make communications and notifications easier for your team.
- Blog - Use blog updates and encourage people to watch for new blogs in your space.
- Watch - Encourage teammates to watch pages that interest them, or watch the entire space.
- Comments - Allow users to comment on articles as a simple way to connect or ask questions.
Check out 5 tips for building a powerful knowledge base with Confluence.
Dive deeper into using Confluence as a knowledge base:
Explore how a knowledge base can support ITSM for high-velocity teams.
Browse the knowledge base integrations in the Atlassian Marketplace.
Read “3 ways to use knowledge sharing to boost business and morale.”
Productive blogging (yes, really!)
Learn how to blog productively in Confluence.
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